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An examination of cross-cultural differences in e-service quality, e-satisfaction and e-marketing success : Korean vs. American portal sites
Fan, Qingji; Kim, Hye-Ran; Lee, Jeoung Yul - In: International journal of multinational corporation strategy 1 (2016) 1, pp. 44-64
Persistent link: https://www.econbiz.de/10011614206
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Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio; Batista, Fernando; Rita, Paulo; … - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 7, pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
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The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik; Thiagarajan, Palaniappan; Chong, Hyonsong; … - In: International journal of operations and quantitative … 23 (2017) 2, pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
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Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat; Leschewski, Andrea; Davis, David E. - In: Journal of agricultural & food industrial organization 21 (2023) 2, pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
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An alternative explanation of consumer product returns from the postpurchase dissonance and ecological marketing perspectives
Lee, Dong Hwan - In: Psychology & marketing 32 (2015) 1, pp. 49-64
Persistent link: https://www.econbiz.de/10011287639
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Attaining satisfaction
Cho, Cecile K.; Johar, Gita Venkataramani - In: Journal of consumer research : JCR ; an … 38 (2011/12) 4, pp. 622-631
Persistent link: https://www.econbiz.de/10009407896
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Affective and cognitive antecedents of customer loyalty towards e-mail service providers
Ranganathan, Sampath Kumar; Madupu, Vivek; Sen, Sandipan; … - In: The journal of services marketing 27 (2013) 3, pp. 195-206
Persistent link: https://www.econbiz.de/10009761814
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Investigating the key factors affecting behavioral intentions : evidence from a full-service restaurant setting
Jani, Dev; Han, Heesup - In: International journal of contemporary hospitality management 23 (2011) 7, pp. 1000-1018
Persistent link: https://www.econbiz.de/10009383512
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The importance of an internal marketing orientation in social services
Rodriguez Cano, Cynthia; Sams, Doreen - In: International journal of nonprofit and voluntary sector … 14 (2009) 3, pp. 285-295
Persistent link: https://www.econbiz.de/10003882299
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620