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USA
Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Service quality
6,903
Dienstleistungsqualität
6,676
Relationship marketing
6,190
Beziehungsmarketing
6,145
Consumer behaviour
6,077
Konsumentenverhalten
5,910
Customer service
3,468
Kundenservice
3,075
customer satisfaction
1,299
Satisfaction
1,126
Online-Handel
1,119
Online retailing
1,116
Job satisfaction
1,078
Arbeitszufriedenheit
1,077
Qualitätsmanagement
975
Quality management
947
Electronic Commerce
934
Deutschland
933
Emotion
909
Germany
904
E-commerce
895
Urlaubsverhalten
894
Holiday behaviour
893
Beschwerdemanagement
880
Complaint management
877
Einzelhandel
775
Retail trade
772
Vertrauen
745
Confidence
744
Brand image
694
Hotel industry
693
Tourism
693
Hotellerie
687
Markenimage
687
Brand management
681
Markenführung
672
Tourismus
671
Verbraucherzufriedenheit
661
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113
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27
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Article
557
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95
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Article in journal
492
Aufsatz in Zeitschrift
492
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33
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33
Graue Literatur
31
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31
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23
Arbeitspapier
22
research-article
18
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13
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12
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11
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11
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4
Ratgeber
4
case-report
4
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3
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3
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3
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3
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2
Company information
2
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2
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2
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2
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2
conceptual-paper
2
Amtsdruckschrift
1
Biografie
1
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1
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1
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1
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1
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1
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English
629
German
15
Undetermined
10
Author
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Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Aksoy, Lerzan
4
Ha, Jooyeon
4
Halperin, Basil
4
Ho, Benjamin
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
Kumar, Anuj
4
List, John A.
4
Lucas, Robert W.
4
Mattila, Anna S.
4
McFadden, Kathleen L.
4
Muir, Ian
4
Naumann, Earl
4
Ok, Chihyung
4
Wieseke, Jan
4
Baker, Thomas L.
3
Blankson, Charles
3
Botti, Simona
3
Crotts, John C.
3
Faro, David
3
Gowen, Charles, III.
3
Gómez, Miguel I.
3
Homburg, Christian
3
Jin, Byoungho
3
Karande, Kiran
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Luo, Xueming
3
Meyer, Tracy
3
Namkung, Young
3
Noone, Breffni M.
3
Prybutok, Victor R.
3
Verma, Rohit
3
Walsh, Gianfranco
3
Williams, Paul
3
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National Bureau of Economic Research
2
American Management Association
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Harvard Graduate School of Business Administration
1
IGI Global
1
USA / General Accounting Office
1
Universität Mannheim
1
Verband Deutscher Maschinen- und Anlagenbau
1
Öko-Institut
1
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Published in...
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International journal of hospitality management
30
Services marketing quarterly
17
The journal of services marketing
15
Journal of retailing and consumer services
14
Journal of consumer research : JCR ; an interdisciplinary bimonthly
13
Journal of service research : JSR
13
Psychology & marketing
12
Journal of business research : JBR
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
International journal of contemporary hospitality management
8
Journal of marketing theory and practice
8
Managing service quality : MSQ ; an international journal
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of air transport management
7
Journal of fashion marketing and management
7
Journal of the Academy of Marketing Science
7
International journal of retail & distribution management
6
Journal of consumer behaviour : an international research review
6
Journal of travel and tourism marketing
6
Journal of vacation marketing : an international journal
6
Harvard business review : HBR
5
Health care management review : HCM review
5
Journal of Services Marketing
5
The service industries journal
5
Academy of Management journal : AMJ
4
European journal of operational research : EJOR
4
International Journal of Quality & Reliability Management
4
International journal of production economics
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Personnel psychology : a journal of applied research
4
Quality management journal : QMJ
4
Service business
4
The journal of personal selling & sales management : JPSSM
4
Working paper / National Bureau of Economic Research, Inc.
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
Harvard-Business-Manager : das Wissen der Besten
3
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Source
All
ECONIS (ZBW)
608
Other ZBW resources
27
USB Cologne (EcoSocSci)
13
OLC EcoSci
2
EconStor
1
RePEc
1
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1
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
2
Outsourcing customer service : applying the value chain as a method to improve service at call centers
Mihm, Barbara
- In:
Review of business information systems
12
(
2008
)
2
,
pp. 41-50
Persistent link: https://www.econbiz.de/10003769771
Saved in:
3
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert
- In:
The complete book of perfect phrases for …
,
(pp. 483-716)
.
2010
Persistent link: https://www.econbiz.de/10003896178
Saved in:
4
Effects of residency and entertainment events on quality, satisfaction, and future intentions
Kim, Kakyom
;
Weldon, Ann Marie
;
Malik, Tarun
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
6
,
pp. 713-724
Persistent link: https://www.econbiz.de/10008840354
Saved in:
5
Due date management to improve customer satisfaction and profitability
Patil, Rahul Jagannath
- In:
International journal of logistics : research and …
13
(
2010
)
4
,
pp. 273-289
Persistent link: https://www.econbiz.de/10008650448
Saved in:
6
After-sales service competition in a supply chain : optimization of customer satisfaction level or profit or both?
Kurata, Hisashi
;
Nam, Seong-hyun
- In:
International journal of production economics
127
(
2010
)
1
,
pp. 136-146
Persistent link: https://www.econbiz.de/10008652488
Saved in:
7
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
8
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
9
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
10
Linkages between customer service, customer satisfaction and performance in the airline industry : Investigation of non-linearities and moderating effects
Steven, Adams B.
;
Yan, Dong
;
Dresner, Martin
- In:
Transportation research / E : an international journal
48
(
2012
)
4
,
pp. 743-754
Persistent link: https://www.econbiz.de/10009550799
Saved in:
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