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USA
Messung
22,535
Measurement
22,322
Service quality
21,636
Dienstleistungsqualität
20,885
Qualitätsmanagement
16,858
Customer satisfaction
15,453
Quality management
15,178
Kundenzufriedenheit
13,869
Dienstleistungssektor
12,417
Service industry
11,410
Theorie
10,360
Theory
10,141
Consumer behaviour
8,323
Konsumentenverhalten
8,110
Relationship marketing
7,535
Beziehungsmarketing
7,483
Deutschland
5,173
United States
4,931
Germany
4,580
Factor analysis
4,322
Faktorenanalyse
4,076
Schätzung
3,292
Estimation
3,145
Armut
3,105
Poverty
3,042
Welt
2,984
World
2,918
Innovation
2,716
Wirtschaftsprüfung
2,688
Financial audit
2,675
Product quality
2,457
Produktqualität
2,438
Industrie
2,428
India
2,424
Krankenhaus
2,360
Indien
2,355
Manufacturing industries
2,317
Hospital
2,272
Produktivität
2,169
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Free
950
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800
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3,182
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1,964
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17
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2,753
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1,101
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969
Aufsatz im Buch
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Government document
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Konferenzschrift
40
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31
Bibliography included
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research-article
31
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28
Statistics
27
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Lehrbuch
17
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13
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12
Glossar enthalten
9
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9
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Ratgeber
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German
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French
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Spanish
4
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Burkhauser, Richard V.
21
Feenstra, Robert C.
20
Hanushek, Eric Alan
20
Cutler, David M.
17
Marcellino, Massimiliano
15
Larrimore, Jeff
14
Nakamura, Leonard Isamu
14
Heckman, James J.
13
Jang, Soocheong
13
Rebitzer, James B.
13
Rivkin, Steven G.
13
Staiger, Douglas
13
Wolff, Edward N.
13
Ark, Bart van
12
Basu, Susanto
12
Klenow, Peter J.
12
Koopman, Siem Jan
12
Triplett, Jack E.
12
Crone, Theodore Michael
11
Diebold, Francis X.
11
Meyer, Bruce D.
11
Smith, Alan D.
11
Zacharias, Ajit
11
Caporale, Guglielmo Maria
10
Griliches, Zvi
10
Hautsch, Nikolaus
10
Inklaar, Robert
10
Kessler, Daniel P.
10
Lipsey, Robert E.
10
Sullivan, James X.
10
Bloom, Nicholas
9
Bosworth, Barry
9
Figlio, David N.
9
Garner, Thesia Isedora
9
Garratt, Anthony
9
Gottschalk, Peter
9
Haltiwanger, John C.
9
Han, Heesup
9
Kane, Thomas J.
9
Nordhaus, William D.
9
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National Bureau of Economic Research
60
IGI Global
11
USA / Bureau of the Census
9
Jerome Levy Economics Institute
7
OECD
7
USA / Bureau of Labor Statistics
6
USA / General Accounting Office
6
American Enterprise Institute for Public Policy Research
4
Conference on Research in Income and Wealth
4
Edward Elgar Publishing
4
Federal Reserve Bank of New York
4
Federal Reserve Bank of San Francisco
4
Federal Reserve Bank of St. Louis
4
European University Institute / Department of Economics
3
Europäische Kommission / Statistisches Amt
3
Maxwell Graduate School of Citizenship and Public Affairs
3
NetLibrary, Inc
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
United States International Trade Commission
3
Brookings Institution
2
Conference on the Measurement of Labor Cost <1981, Williamsburg, Va.>
2
European Students of Industrial Engineering and Management / TQM Vision
2
European University Institute / Department of Law
2
Europäische Kommission / Gemeinsame Forschungsstelle
2
Hongkong / Securities and Futures Commission
2
Innocenzo Gasparini Institute for Economic Research <Mailand>
2
Johns Hopkins University / Department of Economics
2
London Business School
2
National Academy of Engineering
2
Rationalisierungs-Kuratorium der Deutschen Wirtschaft
2
Trinity College Dublin / Department of Economics
2
Universität Mannheim
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Marketing Association
1
American Society for Public Administration
1
American Society for Quality
1
Arbeitsgemeinschaft Deutscher Wirtschaftswissenschaftlicher Forschungsinstitute
1
Arbeitskreis Konjunktur des IWH
1
Brookings Task Force on Intangibles
1
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Working paper / National Bureau of Economic Research, Inc.
288
NBER working paper series
57
Discussion paper / Centre for Economic Policy Research
46
International journal of hospitality management
43
Health care management review : HCM review
40
Quality management journal : QMJ
39
The American economic review
36
Discussion paper series / IZA
34
The review of economics and statistics
33
Finance and economics discussion series
28
International journal of productivity and quality management : IJPQM
26
Monthly labor review : MLR
26
The review of financial studies
26
The journal of services marketing
25
International journal of production research
22
Journal of business research : JBR
22
NBER Working Paper
22
IZA Discussion Papers
21
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
21
Journal of retailing and consumer services
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
Working paper
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of quality & reliability management
18
The service industries journal
18
Working papers / Federal Reserve Bank of Philadelphia, Research Department
18
American economic journal : a journal of the American Economic Association
17
Services marketing quarterly
17
Inquiry : a journal of health care organization, provision and financing
16
Journal of health economics
16
Journal of human resources : JHR
16
Applied economics
15
Economic inquiry : journal of the Western Economic Association International
15
Health care financing review
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Psychology & marketing
15
Academy of Management journal : AMJ
14
Auditing : a journal of practice & theory
14
Health affairs : at the intersection of health, health care, and policy
14
International journal of health care finance and economics
14
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Source
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ECONIS (ZBW)
4,933
EconStor
101
USB Cologne (EcoSocSci)
75
Other ZBW resources
39
RePEc
11
OLC EcoSci
4
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1
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
2
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
3
A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
4
Testing the dimensionality of the quality management construct
Elshaer, Ibrahim A.
;
Augustyn, Marcjanna M.
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 353-367
Persistent link: https://www.econbiz.de/10011558680
Saved in:
5
Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty
Ganguli, Shirshendu
;
Roy, Sanjit Kumar
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
2
,
pp. 168-189
Persistent link: https://www.econbiz.de/10009011820
Saved in:
6
A dynamic quality control approach by improving dominant factors based on improved principal component analysis
Diao, Guangzhou
;
Zhao, Liping
;
Yao, Yiyong
- In:
International journal of production research
53
(
2015
)
14
,
pp. 4287-4303
Persistent link: https://www.econbiz.de/10011302768
Saved in:
7
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
8
The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik
;
Thiagarajan, Palaniappan
;
Chong, Hyonsong
; …
- In:
International journal of operations and quantitative …
23
(
2017
)
2
,
pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
Saved in:
9
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
10
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
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