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USA
Konsumentenverhalten
79,072
Consumer behaviour
78,639
Beziehungsmarketing
25,166
Relationship marketing
25,138
Gesundheitswesen
20,980
Service quality
20,641
Dienstleistungsqualität
20,625
Health care system
18,418
Theorie
14,650
Theory
14,372
Customer satisfaction
13,746
Kundenzufriedenheit
13,610
Kommunikation
12,672
Communication
10,646
Deutschland
9,813
United States
8,986
Germany
8,926
Brand management
8,210
Markenführung
8,210
Health care
7,591
Gesundheitsversorgung
7,547
Markenimage
6,989
Brand image
6,961
Social Web
6,369
Social web
6,366
Online-Handel
6,082
Online retailing
6,062
Online-Marketing
5,359
Internet marketing
5,311
Electronic Commerce
5,009
E-commerce
4,810
Einzelhandel
4,807
Retail trade
4,705
Experiment
4,475
Brand
4,417
Markenartikel
4,404
Marketingmanagement
4,359
Marketing management
4,299
Gesundheitspolitik
3,939
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Undetermined
1,561
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1,167
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Article
6,002
Book / Working Paper
3,422
Journal
43
Other
1
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5,309
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5,309
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1,395
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1,395
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1,256
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1,160
Aufsatz im Buch
637
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637
Hochschulschrift
248
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238
Sammelwerk
238
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205
Lehrbuch
109
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107
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102
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100
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100
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85
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85
Konferenzschrift
65
Amtsdruckschrift
64
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64
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48
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48
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45
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45
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29
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29
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26
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26
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23
Ratgeber
23
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18
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Übersichtsarbeit
17
Bibliografie
16
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Statistics
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6
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English
9,135
German
213
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French
22
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3
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2
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2
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1
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Cutler, David M.
37
Chandra, Amitabh
23
Gruber, Jonathan
23
Finkelstein, Amy
22
Jang, Soocheong
20
Lusk, Jayson L.
20
Hanushek, Eric Alan
19
Kolstad, Jonathan T.
19
Rebitzer, James B.
19
Stavins, Joanna
19
Schuh, Scott
18
Kessler, Daniel P.
17
McFadden, Daniel
17
Smith, Alan D.
17
Ehrmann, Michael
16
Newhouse, Joseph P.
16
Winter, Joachim
16
Agarwal, Sumit
15
Cawley, John H.
15
Einav, Liran
15
Heiss, Florian
15
Pauly, Mark V.
15
Skinner, Jonathan
15
Staiger, Douglas
15
Han, Heesup
14
Fratzscher, Marcel
13
McClellan, Mark B.
13
Rivkin, Steven G.
13
Tonsor, Glynn T.
13
Town, Robert J.
13
Waldfogel, Joel
13
Berndt, Ernst R.
12
Bundorf, M. Kate
12
Dranove, David
12
Frank, Richard G.
12
Gaynor, Martin
12
Mahoney, Neale
12
Mattila, Anna S.
12
Bloom, Nicholas
11
Goldsmith, Ronald E.
11
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National Bureau of Economic Research
113
IGI Global
37
Association of University Programs in Health Administration
14
USA / General Accounting Office
9
American Marketing Association
8
USA / Bureau of the Census
6
Edward Elgar Publishing
5
Friedrich-Schiller-Universität Jena
5
OECD
5
Springer Fachmedien Wiesbaden
5
American Enterprise Institute for Public Policy Research
4
Information Resources Management Association
4
USA / Bureau of Foreign and Domestic Commerce
4
American Management Association
3
Brookings Institution
3
P.C.O.-Verlag
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
American Home Economics Association
2
Cato Institute
2
Center for Development Information and Evaluation <Washington, DC>
2
Conference on Research in Income and Wealth
2
Department of Health, Education, and Welfare
2
Federal Reserve Bank of New York
2
Federal Reserve Bank of St. Louis
2
Harvard Business Review Press
2
Harvard Graduate School of Business Administration
2
Hongkong / Securities and Futures Commission
2
INSEAD
2
Institut für Weltwirtschaft
2
Milbank Memorial Fund
2
National Institutes of Health
2
NetLibrary, Inc
2
Russell Sage Foundation
2
The Wharton Financial Institutions Center
2
USA / Committee on Finance / Subcommittee on Health
2
USA / Congress / House of Representatives / Select Committee on Aging
2
USA / Congress / Senate / Committee on Appropriations
2
USA / Congress / Senate / Committee on Finance
2
USA / Economic Research Service
2
USA / Health Care Financing Administration
2
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Working paper / National Bureau of Economic Research, Inc.
479
Journal of consumer research : JCR ; an interdisciplinary bimonthly
154
NBER working paper series
105
Journal of business research : JBR
91
International journal of hospitality management
87
Journal of retailing and consumer services
86
Psychology & marketing
72
Health affairs : at the intersection of health, health care, and policy
71
Journal of fashion marketing and management
62
The American economic review
58
American journal of agricultural economics
47
American economic journal : a journal of the American Economic Association
43
Journal of consumer affairs : official publication of the American Council on Consumer Interests
42
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
42
The journal of consumer marketing
41
Health care management review : HCM review
40
International journal of consumer studies
40
Journal of marketing theory and practice
39
Inquiry : a journal of health care organization, provision and financing
38
The journal of services marketing
38
Journal of the Academy of Marketing Science
36
Discussion paper / Centre for Economic Policy Research
35
Journal of international consumer marketing
34
Services marketing quarterly
34
Sport marketing quarterly : preferred journal of the Sport Marketing Association
34
The Milbank quarterly
34
International journal of retail & distribution management
33
The review of economics and statistics
33
Journal of advertising research
32
Journal of consumer behaviour : an international research review
32
Applied economics
31
Journal of marketing
31
Journal of service research : JSR
31
International journal of sport management and marketing : IJSMM
29
Journal of health economics
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of business ethics : JOBE
28
Journal of sport management : the official journal of the North American Society of Sport Management
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Discussion paper series / IZA
26
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Source
All
ECONIS (ZBW)
9,037
USB Cologne (EcoSocSci)
297
EconStor
103
OLC EcoSci
16
RePEc
13
USB Cologne (business full texts)
1
BASE
1
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1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
More than happy to help? : customer-focused emotion management strategies
Little, Laura M.
;
Kluemper, Don
;
Nelson, Debra L.
; …
- In:
Personnel psychology : a journal of applied research
66
(
2013
)
1
,
pp. 261-286
Persistent link: https://www.econbiz.de/10009714598
Saved in:
3
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
4
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
5
Consequences of customer powerlessness : secondary control
Bunker, Matthew
;
Ball, A. Dwayne
- In:
Journal of consumer behaviour : an international …
8
(
2009
)
5
,
pp. 268-283
Persistent link: https://www.econbiz.de/10003899846
Saved in:
6
The origins of customer service as concept and strategy
Grossberg, Kenneth Alan
- In:
Waseda business & economic studies
47
(
2011
),
pp. 19-30
Persistent link: https://www.econbiz.de/10009613488
Saved in:
7
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
8
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
9
Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.
;
Aali, Abdulrahman Yousef al-
;
Lim, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
Saved in:
10
Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.
;
Meterko, Mark M.
;
Mohr, David
;
Shwartz, …
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
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