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The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle; Kwon, Hyunji; Frost, Ann C. - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
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A comparison of competing structural models in call centres : prospects for value creation
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: International journal of services and operations management 10 (2011) 3, pp. 294-315
Persistent link: https://www.econbiz.de/10009376035
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Causes and preconditions for organisational commitment in knowledge work : a comparison of two expert organisations
Saari, Tiina; Pyöriä, Pasi - In: International journal of work innovation : IJWI 1 (2015) 3, pp. 271-286
Persistent link: https://www.econbiz.de/10011546199
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It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji; Van Jaarsveld, Danielle - In: Human relations 66 (2013) 8, pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
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Institutions as constraints and resources : explaining cross‐national divergence in performance management
Doellgast, Virginia; Marsden, David - In: Human resource management journal 29 (2019) 2, pp. 199-216
Persistent link: https://www.econbiz.de/10012025072
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Which HRM practices contribute to service culture
Ueno, Akiko - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1227-1239
Persistent link: https://www.econbiz.de/10009687542
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Sustainability of the international sourcing model
Knights, David - In: Organizing and managing in the era of globalization, (pp. 111-145). 2010
Persistent link: https://www.econbiz.de/10003952885
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Do cultural differences explain differences in attitudes towards unions? : culture and attitudes towards unions among call centre workers in Britain and India
Sarkar, Santanu; Charlwood, Andy - In: Industrial relations journal 45 (2014) 1, pp. 56-76
Persistent link: https://www.econbiz.de/10010336571
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Enabling "managed activism" : the adoption of call centres in Australian, British and US trade unions
Lund, John R.; Wright, Christopher - In: New technology, work and employment 24 (2009) 1, pp. 43-59
Persistent link: https://www.econbiz.de/10003822617
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Comparative management practices in international advertising agencies in the United Kingdom, Thailand and the United States
Hackley, Christopher E.; Tiwsakul, Amy Rungpaka - In: Remaking management : between global and local, (pp. 380-403). 2008
Persistent link: https://www.econbiz.de/10003691110