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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash; Zairi, Mohamed - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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Low-cost airlines : a new customer relationship? ; an analysis of service quality, service satisfaction, and customer loyalty in a low-cost setting
Curry, Neil; Gao, Yuhui - In: Services marketing quarterly 33 (2012) 2, pp. 104-118
Persistent link: https://www.econbiz.de/10009553129
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Online drivers and offline influences related to loyalty to airline websites
Forgas, Santiago; Palau i Saumell, Ramon; Sánchez, Javier - In: Journal of air transport management 18 (2012) 1, pp. 43-46
Persistent link: https://www.econbiz.de/10009701782
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Efficiency and productivity growth comparisons of European and US air carriers : a first look at the data
Good, David H. (contributor) - In: Journal of productivity analysis 4 (1993) 1, pp. 115-125
Persistent link: https://www.econbiz.de/10001331236
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The management lessons of a beleaguered industry
Kochan, Thomas A. - In: MIT sloan management review 50 (2008/09) 1, pp. 25-31
Persistent link: https://www.econbiz.de/10003773614
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Understanding price dispersion in the airline industry: capacity constraints and consumer heterogeneity
Bilotkach, Volodymyr - In: Advances in airline economics : competition policy and …, (pp. 329-345). 2006
Persistent link: https://www.econbiz.de/10003383068
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The vulnerability of quasi-professional experts : a study of the changing character of US airline pilots’ work
Fraher, Amy Louise - In: Economic and industrial democracy 40 (2019) 4, pp. 867-889
Persistent link: https://www.econbiz.de/10012184048
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A cross-cultural comparison analysis of customer attitudes toward mobile phone services in the US and Korea
Cho, Yoon C. - In: International business and economics research journal 8 (2009) 4, pp. 13-25
Persistent link: https://www.econbiz.de/10003850435
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The locus of choice : personal causality and satisfaction with hedonic and utilitarian decisions
Botti, Simona; McGill, Ann L. - In: Journal of consumer research : JCR ; an … 37 (2010/11) 6, pp. 1065-1078
Persistent link: https://www.econbiz.de/10009006647