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Corporate identity anchors: a managerial cognition perspective

He, Hongwei - In: European Journal of Marketing 46 (2012) 5, pp. 609-625

Purpose – Previous studies on corporate identity (CI) suggest that different beholders view CI from different angles. For example, senior managers' angle can be different from those of employees or customers. The present study aims to explore the dimensions of managerial perceptions of CI....

Persistent link: https://www.econbiz.de/10014722823

Customer feedback mechanisms and organisational learning in service operations

Caemmerer, Barbara; Wilson, Alan M. - In: International journal of operations & production … 30 (2010) 3/4, pp. 288-311

Persistent link: https://www.econbiz.de/10003958058

An exploration of the service orientation discrepancy phenomenon in a public sector context

Caemmerer, Barbara; Wilson, Alan M. - In: The service industries journal 31 (2011) 3/4, pp. 355-370

Persistent link: https://www.econbiz.de/10008937450

Store and shopping-centre location and size : a review of British research and practice

Wilson, Alan G. <Sir> - In: Store choice, store location and market analysis, (pp. 160-186). 2015

Persistent link: https://www.econbiz.de/10011492711

Extending the relevance of TSA research for the UK : general equilibrium and spillover analysis ; discussion paper

Cooper, Adrian; Wilson, Alan - In: Tourism economics : the business and finance of tourism … 8 (2002) 1, pp. 5-38

Persistent link: https://www.econbiz.de/10001706631

The adoption of a retail-oriented marketing mix for bank branch operations

Wilson, Alan M. - In: The service industries journal 12 (1992) 3, pp. 404-413

Persistent link: https://www.econbiz.de/10001129787

Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking

Frimpong, Kwabena; Al-Shuridah, Obaid; Wilson, Alan M.; … - In: Journal of financial services marketing : JFSM 22 (2017) 4, pp. 187-201

Persistent link: https://www.econbiz.de/10011815915