Narrow search
Showing 1 - 10 of 11,584
Cover Image
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Cover Image
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol; Cho, Hwaim; Ahn, Tae-hong - In: Journal of hospitality marketing & management 21 (2012) 1/2, pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Cover Image
"A minute’s a life-time in fast-food!" : managerial job quality in the quick service restaurant sector
Butler, Peter; Hammer, Anita - In: Work, employment and society : a journal of the British … 33 (2019) 1, pp. 96-111
Persistent link: https://www.econbiz.de/10012013108
Cover Image
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Cover Image
Service quality at the London 2012 games : a paralympics athletes survey
Bamford, David; Dehe, Benjamin - In: International journal of quality & reliability management 33 (2016) 2, pp. 142-159
Persistent link: https://www.econbiz.de/10011459936
Cover Image
Six Sigma applied to reduce patients' waiting time in a cancer pharmacy
Arafeh, Mazen; Barghash, Mahmoud A.; Sallam, Eman; … - In: International journal of six sigma and competitive … 8 (2013/14) 2, pp. 105-124
Persistent link: https://www.econbiz.de/10010490561
Cover Image
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Cover Image
The satisfaction of Saudi customers toward mobile banking in Saudi Arabia and the United Kingdom
Al-Otaibi, Sultan; Aljohani, Naif Radi; Hoque, Md. Rakibul - In: Journal of global information management : an official … 26 (2018) 1, pp. 85-103
Persistent link: https://www.econbiz.de/10011809675
Cover Image
The Impact of Hotels E-Service Quality Management on British Tourists’ Satisfaction
Elsayed, Khaled; Daif, Rehab - 2019
This paper aims to understand the impact of e-Service Quality Management (e-SQM) in hotels on British tourists’ satisfaction. E-SQM and tourist satisfaction are vital concepts that hotels must understand to achieve a competitive advantage. This paper provides a broad-based analysis which will...
Persistent link: https://www.econbiz.de/10014103249
Cover Image
The assessment of the domestic and foreign medical services and the intents to participate in medical tourism
Boguszewicz-Kreft, Monika; Springer, Agnieszka; … - In: European research studies 24 (2021) 4B, pp. 824-837
Persistent link: https://www.econbiz.de/10012806225