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United States
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Batt, Rosemary L.
22
Doellgast, Virginia
10
Appelbaum, Eileen
9
Batt, Rosemary
7
Kwon, Hyunji
5
Bernhardt, Annette
2
Colvin, Alexander James
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Frost, Ann C.
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Houseman, Susan N.
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Liu, Xiangmin
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Osterman, Paul
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Van Jaarsveld, Danielle
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Blatter, David
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Deery, Stephen
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4
Industrial relations : a journal of economy & society
3
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1
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Challenge
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Creating competitive capacity : labor market institutions and workplace practices in Germany and the United States
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European journal of industrial relations
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Financialization, new investment funds, and labour : an international comparison
1
International contributions to labour studies : publ. for the Cambridge Political Economy Society and the Higgins Labor Research Center, University of Notre Dame
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Labor, business, and change in Germany and the United States
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ECONIS (ZBW)
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Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
2
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
3
Employer strategies and wages in new service activities : a comparison of co-ordinated and liberal market economies
Batt, Rosemary L.
;
Nohara, Hiroatsu
;
Kwon, Hyunji
- In:
BJIR : an international journal of employment relations
48
(
2010
)
2
,
pp. 400-435
Persistent link: https://www.econbiz.de/10008839596
Saved in:
4
Work organization, technology, and performance in customer service and sales
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
52
(
1999
)
4
,
pp. 539-564
Persistent link: https://www.econbiz.de/10001622246
Saved in:
5
Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
54
(
2000/01
)
2
,
pp. 425-449
Persistent link: https://www.econbiz.de/10001578484
Saved in:
6
Labor market institutions and restructuring in US deregulated telecommunications services
Batt, Rosemary L.
- In:
Creating competitive capacity : labor market …
,
(pp. 131-142)
.
2000
Persistent link: https://www.econbiz.de/10001494356
Saved in:
7
U.S. call center industry report 2004 : national benchmarking report ; strategy, HR practices & performance
Batt, Rosemary
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003135723
Saved in:
8
Workplace training policy : case studies of state and local experiments
Batt, Rosemary L.
;
Osterman, Paul
-
1993
Persistent link: https://www.econbiz.de/10000884543
Saved in:
9
A national policy for workplace training : lessons from state and local experiments
Batt, Rosemary L.
;
Osterman, Paul
-
1993
Persistent link: https://www.econbiz.de/10000880726
Saved in:
10
The economic pay-offs to informal training : evidence from routine service work
Liu, Xiangmin
;
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
61
(
2007/08
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10003585821
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