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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2006 - 5. ed., internat. ed.
Persistent link: https://www.econbiz.de/10002836504
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Services marketing management : a strategic perspective
Kasper, Hans; Helsdingen, Piet van; Gabbott, Mark - 2006 - 2. ed.
Persistent link: https://www.econbiz.de/10002469672
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Services and employment : explaining the US-European gap
Gregory, Mary (ed.); Salverda, Wiemer (contributor);  … - 2007
Persistent link: https://www.econbiz.de/10003398375
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Dienstleistungsgesellschaften
Häußermann, Hartmut; Siebel, Walter - 1995 - 1. Aufl.
Persistent link: https://www.econbiz.de/10000924932
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2004 - 4. ed., internat. ed.
Persistent link: https://www.econbiz.de/10001775518
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Management lessons from Mayo Clinic : inside one of the world's most admired service organizations
Berry, Leonard L.; Seltman, Kent D. - 2008
Persistent link: https://www.econbiz.de/10004911909
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Die Rolle des Informationsmanagements beim Aufbau strategischer Erfolgspositionen : eine Untersuchung in Dienstleistungsunternehmen
Pradervand, Marc-André - 1995
Persistent link: https://www.econbiz.de/10000554342
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Current business reports / Service annual survey
USA / Bureau of the Census - Washington, DC : US Gov. Print. Off. - Nachgewiesen 1983(1984) -
Persistent link: https://www.econbiz.de/10000653180
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Service work : critical perspectives
Korczynski, Marek (ed.) - 2009 - 1. publ.
Persistent link: https://www.econbiz.de/10003683006