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10
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10
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International Conference on Management Science and Engineering Management <11., 2017, Kanazawa>
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Working paper / National Bureau of Economic Research, Inc.
54
Harvard business review : HBR
27
International journal of hospitality management
25
The journal of services marketing
24
Journal of business research : JBR
21
Services marketing quarterly
17
Journal of retailing and consumer services
16
Journal of service research : JSR
16
Discussion paper / Centre for Economic Policy Research
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Industrial marketing management : the international journal for industrial and high-tech firms
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McGraw-Hill series in management
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The Oxford handbook of management theorists
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Harvard-Business-Manager : das Wissen der Besten
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Journal of the Academy of Marketing Science
12
California management review
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Disaster management handbook
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Journal of business ethics : JOBE
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Journal of management history : JMH
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Journal of marketing
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Strategy & leadership : a publication of Strategic Leadership Forum
11
Business horizons
10
Discussion paper
10
Journal of financial economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Journal of management education : a publication of the Organizational Behavior Teaching Society
9
Journal of travel and tourism marketing
9
Psychology & marketing
9
The journal of business & industrial marketing
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Management international review : mir ; journal of international business
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
NBER working paper series
8
Journal of marketing management : MM
7
Organizational dynamics : a quarterly review of organizational behavior for professional managers
7
The journal of personal selling & sales management : JPSSM
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The review of financial studies
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Academy of Management perspectives : AMP
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Customer Relationship Management : the ultimate guide to efficient use of CRM
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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Service
management
: operations, strategy, and information technology
Fitzsimmons, James A.
;
Fitzsimmons, Mona J.
-
2006
-
5. ed., internat. ed.
Persistent link: https://www.econbiz.de/10002836504
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2
Service
management
: operations, strategy, and information technology
Fitzsimmons, James A.
;
Fitzsimmons, Mona J.
-
2004
-
4. ed., internat. ed.
Persistent link: https://www.econbiz.de/10001775518
Saved in:
3
Service
management
: an integrated approach to supply chain
management
and operations
Haksever, Cengiz
;
Render, Barry
-
2013
Persistent link: https://www.econbiz.de/10013475014
Saved in:
4
Successful service operations
management
Metters, Richard
(
contributor
)
-
2006
-
2. ed., internat. student ed.
Persistent link: https://www.econbiz.de/10002641785
Saved in:
5
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
6
The customer service
management
process
Bolumole, Yemisi A.
;
Knemeyer, A. Michael
;
Lambert, …
- In:
Supply chain management : processes, partnerships, …
,
(pp. 41-58)
.
2006
Persistent link: https://www.econbiz.de/10003386273
Saved in:
7
Effect of service encounter pace on customer satisfaction
Noone, Breffni Monica
-
2004
Persistent link: https://www.econbiz.de/10003566826
Saved in:
8
Value and customer service
management
Flint, Daniel J.
;
Gammelgaard, Britta
- In:
Handbook of global supply chain management
,
(pp. 51-63)
.
2007
Persistent link: https://www.econbiz.de/10003393874
Saved in:
9
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
10
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
-
2013
-
Rev. vers. of 2012/42/DS
Persistent link: https://www.econbiz.de/10009785999
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