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Supplier Selection Decisions I...
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United States
Logistics
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10
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Dienstleistungsqualität
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Resource-based view
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Ressourcenorientierter Ansatz
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Service quality
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Customer satisfaction
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Kundenservice
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Kundenzufriedenheit
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Social capital
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Integration
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Job satisfaction
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Knowledge management
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Outsourcing
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Sozialkapital
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Ellinger, Alexander E.
6
Daugherty, Patricia J.
3
Elmadağ Baş, Ayşe Banu
3
Franke, George R.
2
Grawe, Scott J.
2
Allaway, Arthur
1
Armstrong, Craig
1
Bachrach, Daniel G.
1
Briggs, Elten
1
Butler, Timothy David
1
D'Souza, Giles
1
Dant, Rajiv P.
1
Ellinger, Andrea D.
1
Keller, Scott B.
1
Landry, Timothy D.
1
McElroy, James C.
1
Morgan, Tyler R.
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Musgrove, Carolyn (Casey) Findley
1
Palmer, David W.
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Rapp, Adam
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Richey, R. Glenn
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Journal of business logistics : JBL
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of marketing theory and practice
1
Journal of strategy and management
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The journal of business & industrial marketing
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Transportation research / E : an international journal
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ECONIS (ZBW)
9
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1
The empowerment of frontline service staff in 3PL companies
Ellinger, Alexander E.
;
Keller, Scott B.
;
Elmadağ …
- In:
Journal of business logistics : JBL
31
(
2010
)
1
,
pp. 79-98
Persistent link: https://www.econbiz.de/10003985929
Saved in:
2
A longitudinal examination of internet-based customer service system usage in small companies
Palmer, David W.
;
Ellinger, Alexander E.
;
Allaway, Arthur
; …
- In:
The journal of business & industrial marketing
27
(
2012
)
1
,
pp. 29-40
Persistent link: https://www.econbiz.de/10009511274
Saved in:
3
Influences of organizational investments in social capital on service employee commitment and performance
Ellinger, Alexander E.
;
Musgrove, Carolyn (Casey) Findley
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1124-1133
Persistent link: https://www.econbiz.de/10009756181
Saved in:
4
Employer trustworthiness, worker pride, and camaraderie as a source of competitive advantage : evidence from great places to work
Butler, Timothy David
;
Armstrong, Craig
;
Ellinger, …
- In:
Journal of strategy and management
9
(
2016
)
3
,
pp. 322-343
Persistent link: https://www.econbiz.de/10011544698
Saved in:
5
Marketing culture to service climate : the influence of employee control and flexibility
Morgan, Tyler R.
;
Rapp, Adam
;
Richey, R. Glenn
; …
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 498-508
Persistent link: https://www.econbiz.de/10010434593
Saved in:
6
Antecedents and consequences of frontline service employee commitment to service quality
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
; …
- In:
Journal of marketing theory and practice
16
(
2008
)
2
,
pp. 95-110
Persistent link: https://www.econbiz.de/10003735477
Saved in:
7
Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
Industrial marketing management : the international …
39
(
2010
)
4
,
pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
Saved in:
8
Logistics service providers and their customers : gaining commitment through organizational implants
Grawe, Scott J.
;
Daugherty, Patricia J.
;
Dant, Rajiv P.
- In:
Journal of business logistics : JBL
33
(
2012
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10009533344
Saved in:
9
External organizational commitment among organizational implants : the case of logistics service providers
Grawe, Scott J.
;
Daugherty, Patricia J.
;
McElroy, James C.
- In:
Transportation research / E : an international journal
48
(
2012
)
1
,
pp. 165-177
Persistent link: https://www.econbiz.de/10009387205
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