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Handling negative online customer reviews : the effects of elaboration likelihood model and distributive justice
Cheng, Vincent T. P.; Loi, Mei Kun - In: Journal of travel and tourism marketing 31 (2014) 1/2, pp. 1-15
Persistent link: https://www.econbiz.de/10010361829
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Image of all hotel scales on travel blogs : its impact on customer loyalty
Zhang, Jian Jane; Mao, Zhenxing - In: Journal of hospitality marketing & management 21 (2012) 1/2, pp. 113-131
Persistent link: https://www.econbiz.de/10009512714
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Consumers’ responses to ambivalent online hotel reviews : the role of perceived source credibility and pre-decisional disposition
Xie, Hui; Miao, Li; Kuo, Pei-jou; Lee, Bo-youn - In: International journal of hospitality management 30 (2011) 1, pp. 178-183
Persistent link: https://www.econbiz.de/10008821958
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The impact of reward personalisation on frequent flyer programmes' perceived value and loyalty
Meyer-Waarden, Lars - In: The journal of services marketing 27 (2013) 3, pp. 183-194
Persistent link: https://www.econbiz.de/10009761817
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Determinants of customer loyalty and purchasing behavior for full-service and limited-service hotels
Tanford, Sarah; Raab, Carola; Kim, Yen-soon - In: International journal of hospitality management 31 (2012) 2, pp. 319-328
Persistent link: https://www.econbiz.de/10009503322
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Cognitive, affective, conative, and action loyalty : testing the impact of inertia
Han, Heesup; Kim, Yunhi; Kim, Eui-keun - In: International journal of hospitality management 30 (2011) 4, pp. 1008-1019
Persistent link: https://www.econbiz.de/10009242045
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The influence of reward program membership and commitment on hotel loyalty
Tanford, Sarah; Raab, Carola; Kim, Yen-soon - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 3, pp. 279-307
Persistent link: https://www.econbiz.de/10009272016
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Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup; Kim, Wansoo; Hyun, Sunghyup Sean - In: International journal of hospitality management 30 (2011) 3, pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
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An empirical investigation of sub dimensions of high performance work systems that predict organizational innovation
Oladapo, Victor; Onyeaso, Godwin - In: International journal of management and marketing … 6 (2013) 1, pp. 67-79
Persistent link: https://www.econbiz.de/10009745347