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The impact of web site quality...
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United States
Consumer behaviour
82,943
Konsumentenverhalten
80,463
Electronic Commerce
23,866
Service quality
21,628
E-commerce
21,245
Dienstleistungsqualität
20,877
Qualitätsmanagement
16,856
Theorie
16,769
Theory
16,481
Customer satisfaction
15,448
Quality management
15,176
Kundenzufriedenheit
13,864
Relationship marketing
13,586
Beziehungsmarketing
13,497
Online-Handel
11,303
Online retailing
11,258
Product quality
10,790
Produktqualität
10,768
Deutschland
9,104
USA
8,944
Germany
8,412
Brand management
8,003
Markenführung
7,952
Internet
7,350
Brand image
7,057
Markenimage
7,009
Social Web
6,816
Social web
6,813
Online-Marketing
6,503
Internet marketing
6,482
Einzelhandel
5,446
Retail trade
5,357
Brand
4,484
Markenartikel
4,471
Pricing strategy
3,949
Preismanagement
3,945
Experiment
3,889
Werbewirkung
3,814
Advertising effects
3,767
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1,450
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1,009
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5,934
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2,595
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14
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276
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240
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158
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129
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59
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47
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40
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40
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35
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33
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33
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26
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22
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20
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19
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14
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Einav, Liran
23
Greenstein, Shane M.
23
Jang, Soocheong
22
Hanushek, Eric Alan
21
Lusk, Jayson L.
21
Waldfogel, Joel
19
Kolstad, Jonathan
16
Bloom, Nicholas
15
Gruber, Jonathan
15
Stavins, Joanna
15
Rivkin, Steven G.
14
Smith, Alan D.
14
Van Reenen, John
14
Cavallo, Alberto
13
Han, Heesup
13
Krueger, Alan B.
13
McFadden, Daniel
13
Rupp, Nicholas G.
13
Schuh, Scott
13
Staiger, Douglas
13
Tonsor, Glynn T.
13
Agarwal, Sumit
12
Goolsbee, Austan
12
Jin, Ginger Zhe
12
Rebitzer, James B.
12
Winter, Joachim
12
Cawley, John H.
11
Feenstra, Robert C.
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Heiss, Florian
11
Hortaçsu, Ali
11
Kessler, Daniel P.
11
Lennon, Sharron J.
11
Mattila, Anna S.
11
Nayga, Rodolfo M.
11
Allcott, Hunt
10
Bronnenberg, Bart J.
10
Dong, Diansheng
10
Finkelstein, Amy
10
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National Bureau of Economic Research
98
IGI Global
30
USA / General Accounting Office
9
American Marketing Association
8
Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
Brookings Institution
3
Center for the Study of Industrial Organisation
3
Edward Elgar Publishing
3
Federal Reserve Bank of New York
3
Federal Reserve Bank of St. Louis
3
OECD
3
Springer-Verlag GmbH
3
USA / Subcommittee on Commercial and Administrative Law
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Mannheim
3
Federal Reserve Bank of San Francisco
2
Hongkong / Securities and Futures Commission
2
INSEAD
2
Information Resources Management Association
2
International Trade Centre
2
Kyi͏̈vsʹkyj mižnarodnyj universytet / Naukovo-doslidnyj instytut hlobalizacii͏̈ ta jevropejs'koi͏̈ integracii͏̈
2
Meždunarodnaja naučno-praktičeskaja konferencija "Vodnye resursy Central'noj Azii i ich ispolʹzovanie" <2016, Almaty>
2
NetLibrary, Inc
2
Rodney L. White Center for Financial Research
2
Springer Fachmedien Wiesbaden
2
The Wharton Financial Institutions Center
2
USA / Bureau of the Census
2
United States / Congress / Senate / Committee on Armed Services
2
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Constitutional Rights
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Bar Association / Section of Business Law
1
American Council on Consumer Interests
1
American Enterprise Institute for Public Policy Research
1
American Home Economics Association
1
American Institute for Contemporary German Studies
1
American Management Association
1
American Society for Quality
1
Aptus Research Solutions
1
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Working paper / National Bureau of Economic Research, Inc.
472
Journal of consumer research : JCR ; an interdisciplinary bimonthly
151
NBER working paper series
95
Journal of retailing and consumer services
84
Journal of business research : JBR
81
International journal of hospitality management
78
Annual series / Foreign Office : pres. to the both Houses of Parliament by command of His Majesty
72
Psychology & marketing
69
American journal of agricultural economics
62
The American economic review
61
Journal of fashion marketing and management
55
The review of economics and statistics
52
Journal of marketing theory and practice
44
American economic journal : a journal of the American Economic Association
43
Journal of consumer affairs : official publication of the American Council on Consumer Interests
42
International journal of consumer studies
41
Health care management review : HCM review
40
The journal of consumer marketing
40
Quality management journal : QMJ
39
Discussion paper / Centre for Economic Policy Research
38
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
36
Applied economics
35
Journal of international consumer marketing
34
Journal of consumer behaviour : an international research review
33
Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
International journal of retail & distribution management
31
Journal of political economy
31
The journal of services marketing
31
Journal of advertising research
29
International journal of sport management and marketing : IJSMM
28
Services marketing quarterly
28
Journal of marketing
27
Journal of sport management : the official journal of the North American Society of Sport Management
27
Journal of the Academy of Marketing Science
27
Economic inquiry : journal of the Western Economic Association International
26
International journal of production research
26
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
The journal of economic perspectives : EP ; a journal of the American Economic Association
25
The journal of industrial economics
25
Health affairs : at the intersection of health, health care, and policy
24
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Source
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ECONIS (ZBW)
8,507
USB Cologne (EcoSocSci)
18
RePEc
14
USB Cologne (business full texts)
1
BASE
1
EconStor
1
Other ZBW resources
1
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1
An examination of cross-cultural differences in e-service quality, e-satisfaction and e-marketing success : Korean vs. American portal sites
Fan, Qingji
;
Kim, Hye-Ran
;
Lee, Jeoung Yul
- In:
International journal of multinational corporation strategy
1
(
2016
)
1
,
pp. 44-64
Persistent link: https://www.econbiz.de/10011614206
Saved in:
2
Gender-moderating effect on e-
shopping
behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.
;
Aali, Abdulrahman Yousef al-
;
Lim, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
Saved in:
3
Virtual agents in e-commerce : representational characteristics for seniors
Chattaraman, Veena
;
Kwon, Wi-suk
;
Gilbert, Juan E.
; …
- In:
Journal of research in interactive marketing : …
5
(
2011
)
4
,
pp. 276-297
Persistent link: https://www.econbiz.de/10009486391
Saved in:
4
The effectiveness of online
shopping
characteristics and well-designed websites on satisfaction
Luo, Jifeng
;
Ba, Sulin
;
Zhang, Han
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1131-1144
Persistent link: https://www.econbiz.de/10009680775
Saved in:
5
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
6
Importance of web functionality support for the individual stages of the customer service life cycle
Pearson, Ann M.
;
Mykytyn, Peter P.
- In:
Journal of internet commerce
8
(
2009
)
3/4
,
pp. 198-221
Persistent link: https://www.econbiz.de/10003941389
Saved in:
7
Customer perceptions and sustained usage of recommender systems
Shen, Anyuan
;
Ball, A. Dwayne
- In:
International journal of electronic business
7
(
2009
)
6
,
pp. 642-663
Persistent link: https://www.econbiz.de/10003916911
Saved in:
8
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
9
The effect of expecting to evaluate on quality and satisfaction evaluations
Ofir, Chezy
;
Simonson, Itamar
-
1999
Persistent link: https://www.econbiz.de/10001453931
Saved in:
10
Product fit uncertainty in online markets : nature, effects, and antecedents
Hong, Yili
;
Pavlou, Paul A.
- In:
Information systems research : ISR
25
(
2014
)
2
,
pp. 328-344
Persistent link: https://www.econbiz.de/10010393279
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