//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"United States"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service relationships and the...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
United States
Consumer behaviour
83,868
Konsumentenverhalten
81,419
Relationship marketing
26,460
Beziehungsmarketing
25,785
Service quality
21,819
Dienstleistungsqualität
21,068
Lieferantenmanagement
17,662
Supplier relationship management
17,619
Theorie
16,083
Theory
15,843
Customer satisfaction
15,568
Kundenzufriedenheit
13,985
Dienstleistungssektor
12,475
Service industry
11,469
Deutschland
10,614
Germany
9,834
USA
8,787
Brand management
8,710
Markenführung
8,657
Brand image
7,344
Markenimage
7,291
Dienstleistung
7,095
Social Web
6,555
Social web
6,552
Online-Handel
6,480
Online retailing
6,462
Supply chain
6,371
Lieferkette
6,356
Electronic Commerce
6,109
E-commerce
5,926
Online-Marketing
5,532
Internet marketing
5,510
Einzelhandel
5,495
Retail trade
5,412
Innovation
5,047
Brand
4,642
Services
4,640
Markenartikel
4,630
Marketingmanagement
4,484
more ...
less ...
Online availability
All
Undetermined
1,467
Free
956
Type of publication
All
Article
6,121
Book / Working Paper
2,274
Journal
32
Type of publication (narrower categories)
All
Article in journal
5,445
Aufsatz in Zeitschrift
5,445
Graue Literatur
1,308
Non-commercial literature
1,308
Working Paper
1,101
Arbeitspapier
1,100
Aufsatz im Buch
631
Book section
631
Hochschulschrift
247
Thesis
213
Collection of articles of several authors
139
Sammelwerk
139
Case study
118
Fallstudie
118
Collection of articles written by one author
79
Sammlung
79
Amtsdruckschrift
56
Government document
56
Aufsatzsammlung
49
Lehrbuch
46
Textbook
45
Konferenzschrift
38
Reprint
32
Statistik
32
Statistics
30
Bibliografie enthalten
29
Bibliography included
29
Conference paper
26
Konferenzbeitrag
26
Guidebook
25
Ratgeber
25
Conference proceedings
24
Glossar enthalten
15
Glossary included
15
No longer published / No longer aquired
13
Systematic review
13
Übersichtsarbeit
13
Bibliografie
7
Handbook
5
Handbuch
5
more ...
less ...
Language
All
English
8,190
German
193
French
31
Undetermined
12
Spanish
6
Italian
2
Finnish
1
Dutch
1
Portuguese
1
Swedish
1
more ...
less ...
Author
All
Smith, Alan D.
22
Lusk, Jayson L.
20
Hanushek, Eric Alan
19
Jang, Soocheong
19
Kolstad, Jonathan
16
Stavins, Joanna
15
Einav, Liran
14
Gruber, Jonathan
14
Mattila, Anna S.
14
Han, Heesup
13
McFadden, Daniel
13
Rivkin, Steven G.
13
Schuh, Scott
13
Agarwal, Sumit
12
Rebitzer, James B.
12
Staiger, Douglas
12
Tonsor, Glynn T.
12
Winter, Joachim
12
Cawley, John H.
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Heiss, Florian
11
Nayga, Rodolfo M.
11
Netessine, Serguei
11
Roe, Brian
11
Allcott, Hunt
10
Blankson, Charles
10
Dong, Diansheng
10
Grewal, Dhruv
10
Helper, Susan
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Kumar, V.
10
Lennon, Sharron J.
10
Waldfogel, Joel
10
Walsh, Gianfranco
10
Ark, Bart van
9
Baghestani, Hamid
9
Barber, Nelson
9
Bronnenberg, Bart J.
9
more ...
less ...
Institution
All
National Bureau of Economic Research
84
IGI Global
13
USA / Bureau of the Census
11
American Marketing Association
9
USA / General Accounting Office
7
Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
USA / Bureau of Labor Statistics
4
Edward Elgar Publishing
3
European Operations Management Association
3
NetLibrary, Inc
3
OECD
3
United States / Congress / House / Committee on Banking and Currency
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
United States International Trade Commission
3
Brookings Institution
2
Bureau of Economic and Business Research <Champaign, Ill.>
2
Europäische Kommission / Statistisches Amt
2
Federal Reserve Bank of New York
2
Federal Reserve Bank of St. Louis
2
Hongkong / Securities and Futures Commission
2
INSEAD
2
Information Resources Management Association
2
Institut Arbeit und Technik
2
Institut für Weltwirtschaft
2
National Academy of Engineering
2
National Institute of Economic and Social Research
2
The Wharton Financial Institutions Center
2
Universität Mannheim
2
American Council on Consumer Interests
1
American Home Economics Association
1
American Management Association
1
American Society for Quality
1
Arbeitskreis Konjunktur des IWH
1
Arthur D. Little International Inc. <Wiesbaden>
1
Boston College / Department of Economics
1
Bureau of International Labor Affairs
1
Business Information Centre <Toronto>
1
CESifo GmbH
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
more ...
less ...
Published in...
All
Working paper / National Bureau of Economic Research, Inc.
392
Journal of consumer research : JCR ; an interdisciplinary bimonthly
152
Journal of business research : JBR
97
Journal of retailing and consumer services
86
International journal of hospitality management
83
NBER working paper series
81
Psychology & marketing
70
Industrial marketing management : the international journal for industrial and high-tech firms
65
American journal of agricultural economics
61
Journal of fashion marketing and management
55
The American economic review
53
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
43
Journal of marketing theory and practice
42
Journal of consumer affairs : official publication of the American Council on Consumer Interests
41
The journal of consumer marketing
41
American economic journal : a journal of the American Economic Association
40
International journal of consumer studies
40
Journal of the Academy of Marketing Science
40
The journal of services marketing
40
Services marketing quarterly
38
The review of economics and statistics
38
Discussion paper / Centre for Economic Policy Research
36
Journal of marketing
36
Journal of international consumer marketing
35
Sport marketing quarterly : preferred journal of the Sport Marketing Association
34
International journal of retail & distribution management
33
Journal of consumer behaviour : an international research review
32
Health care management review : HCM review
31
Journal of service research : JSR
31
International journal of sport management and marketing : IJSMM
29
Journal of sport management : the official journal of the North American Society of Sport Management
29
Applied economics
28
Journal of advertising research
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of political economy
27
European journal of operational research : EJOR
25
Journal of business ethics : JOBE
25
Journal of hospitality marketing & management
25
Journal of travel and tourism marketing
25
International journal of production economics
24
more ...
less ...
Source
All
ECONIS (ZBW)
8,395
RePEc
17
USB Cologne (EcoSocSci)
11
EconStor
2
USB Cologne (business full texts)
1
Other ZBW resources
1
Showing
1
-
10
of
8,427
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Guest editorial: The engagement of customers beyond their expected roles
Pervan, Simon J.
;
Bove, Liliana L.
- In:
Journal of strategic marketing
19
(
2011
)
7
,
pp. 551-554
Persistent link: https://www.econbiz.de/10009533080
Saved in:
2
An investigation of customer experiences with professional
services
Olorunniwo, Festus O.
;
Hsu, Maxwell K.
- In:
Services marketing quarterly
29
(
2007/08
)
2
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003660779
Saved in:
3
Reaktionen von Unternehmen auf Kundenfehler bei der Dienstleistungserstellung
Thomas, Katharina Johanna
-
2017
Persistent link: https://www.econbiz.de/10011723757
Saved in:
4
To delight, or not to delight? : this is the question service firms must address
Barnes, Donald C.
;
Bednarz Beauchamp, Michelle
; …
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 275-283
Persistent link: https://www.econbiz.de/10003997681
Saved in:
5
Designing the soft side of customer service
Dasu, Sriram
;
Chase, Richard B.
- In:
MIT sloan management review
52
(
2010/11
)
1
,
pp. 33-39
Persistent link: https://www.econbiz.de/10008859295
Saved in:
6
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
7
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
8
We need banks, but not only in banking : the case for user-centric platform propositions beyond financing
Kader, Adem
- In:
Journal of digital banking
4
(
2019
)
4
,
pp. 175-183
Persistent link: https://www.econbiz.de/10012156118
Saved in:
9
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
10
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->