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United States
Consumer behaviour
83,611
Konsumentenverhalten
81,161
Service quality
21,768
Dienstleistungsqualität
21,017
Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Philippinen
13,104
Relationship marketing
12,576
Beziehungsmarketing
12,498
Theorie
11,046
Theory
10,828
Emotion
10,810
Philippines
10,355
Brand management
7,901
Markenführung
7,854
Brand image
7,001
Markenimage
6,955
USA
6,768
Online-Handel
6,044
Online retailing
6,030
Deutschland
5,479
Social Web
5,290
Social web
5,288
Germany
5,116
Online-Marketing
4,750
Internet marketing
4,738
Einzelhandel
4,524
Retail trade
4,475
Brand
4,400
Markenartikel
4,386
Experiment
4,159
Electronic Commerce
4,144
E-commerce
4,021
Werbewirkung
3,798
Advertising effects
3,757
Verbraucherverhalten
3,591
India
3,358
Indien
3,279
Vertrauen
3,153
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Undetermined
1,210
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788
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4,618
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1,813
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15
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Ratgeber
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Statistik
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Statistics
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6,347
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78
French
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Undetermined
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Lusk, Jayson L.
20
Hanushek, Eric Alan
19
Jang, Soocheong
19
Kolstad, Jonathan
16
Stavins, Joanna
15
Einav, Liran
14
Gruber, Jonathan
14
Han, Heesup
13
McFadden, Daniel
13
Rivkin, Steven G.
13
Schuh, Scott
13
Agarwal, Sumit
12
Rebitzer, James B.
12
Staiger, Douglas
12
Tonsor, Glynn T.
12
Winter, Joachim
12
Cawley, John H.
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Heiss, Florian
11
Mattila, Anna S.
11
Nayga, Rodolfo M.
11
Allcott, Hunt
10
Dong, Diansheng
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Lennon, Sharron J.
10
Roe, Brian
10
Waldfogel, Joel
10
Baghestani, Hamid
9
Barber, Nelson
9
Bronnenberg, Bart J.
9
Chomsisengphet, Souphala
9
Dubé, Jean-Pierre
9
Kessler, Daniel P.
9
Lusardi, Annamaria
9
Prybutok, Victor R.
9
Woessmann, Ludger
9
Blankson, Charles
8
Carpenter, Jason M.
8
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National Bureau of Economic Research
78
American Marketing Association
8
IGI Global
8
Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
USA / General Accounting Office
4
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
World Resources Institute
3
Edward Elgar Publishing
2
Federal Reserve Bank of New York
2
Federal Reserve Bank of St. Louis
2
Hongkong / Securities and Futures Commission
2
INSEAD
2
Information Resources Management Association
2
OECD
2
The Wharton Financial Institutions Center
2
Universität Mannheim
2
American Council on Consumer Interests
1
American Home Economics Association
1
American Management Association
1
American Society for Quality
1
Asia Society
1
Asian Productivity Organization
1
Boston College / Department of Economics
1
Brookings Institution
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
CESifo GmbH
1
Cato Institute
1
Centre of Policy Studies
1
Chambre de commerce et d'industrie de Paris
1
Consumer Culture Theory Conference <10., 2015, Fayetteville, Ark.>
1
Consumer Culture Theory Conference <2, 2007, Toronto>
1
Cornell University / Department of Applied Economics and Management
1
Council on Foreign Relations
1
Department of Health, Education, and Welfare
1
Department of Labor
1
Dhanāgār-Heeṅ-P̱raḥdeś-Daiy
1
Ecole des hautes études commerciales <Montréal> / Institut d'économie appliquée
1
European University Institute / Department of Economics
1
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Working paper / National Bureau of Economic Research, Inc.
365
Journal of consumer research : JCR ; an interdisciplinary bimonthly
156
Journal of retailing and consumer services
84
Journal of business research : JBR
82
International journal of hospitality management
80
NBER working paper series
75
Psychology & marketing
70
Journal of fashion marketing and management
53
The American economic review
47
American journal of agricultural economics
43
International journal of consumer studies
40
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
The journal of consumer marketing
40
American economic journal : a journal of the American Economic Association
38
Journal of marketing theory and practice
38
Journal of consumer behaviour : an international research review
34
Journal of international consumer marketing
34
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
34
Discussion paper / Centre for Economic Policy Research
33
The review of economics and statistics
33
Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
International journal of retail & distribution management
31
Health care management review : HCM review
30
The journal of services marketing
30
Journal of sport management : the official journal of the North American Society of Sport Management
29
Applied economics
28
International journal of sport management and marketing : IJSMM
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of the Academy of Marketing Science
28
Academy of Management journal : AMJ
27
Journal of business ethics : JOBE
27
Services marketing quarterly
27
Journal of advertising research
26
Journal of marketing
26
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Journal of advertising : official publication of the American Academy of Advertising
23
Journal of hospitality marketing & management
23
Journal of travel and tourism marketing
23
Discussion paper series / IZA
22
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ECONIS (ZBW)
6,415
RePEc
15
USB Cologne (EcoSocSci)
13
USB Cologne (business full texts)
1
EconStor
1
Other ZBW resources
1
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1
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
2
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
3
Social and equity inferences in customers' evaluation of services
Voss, Kevin E.
;
Jiménez, Fernando R.
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 219-232
Persistent link: https://www.econbiz.de/10003997666
Saved in:
4
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived pri...
Ryu, Kisang
;
Han, Heesup
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
3
,
pp. 310-329
Persistent link: https://www.econbiz.de/10008648338
Saved in:
5
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Saved in:
6
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
7
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
8
The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions
Wang, Xuehua
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 149-163
Persistent link: https://www.econbiz.de/10009266747
Saved in:
9
Cross-cultural competitive benchmarking of fast-food restaurant services
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
2
,
pp. 212-232
Persistent link: https://www.econbiz.de/10009729971
Saved in:
10
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
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