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A Study of the Impact of Front...
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United States
Service quality
21,688
Dienstleistungsqualität
20,937
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Job satisfaction
13,691
Arbeitszufriedenheit
12,980
Consumer behaviour
9,131
Konsumentenverhalten
8,927
Relationship marketing
7,901
Beziehungsmarketing
7,845
Mobilkommunikation
6,984
Mobile communications
6,944
Hotel industry
6,566
Hotellerie
6,477
Customer service
3,458
Deutschland
3,434
USA
3,239
Germany
3,236
Kundenservice
3,065
Qualitätsmanagement
2,984
Quality management
2,919
Employee retention
2,856
Mitarbeiterbindung
2,856
Arbeitsverhalten
2,735
Theorie
2,733
Work behaviour
2,725
Theory
2,675
Wirtschaftsprüfung
2,517
Financial audit
2,511
Leistungsmotivation
2,273
Satisfaction
2,251
Work motivation
2,247
Krankenhaus
2,234
Hospital
2,213
job satisfaction
1,970
Personalmanagement
1,871
Human Resource Management
1,869
Emotion
1,772
Arbeitskräfte
1,736
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65
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41
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26
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26
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16
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50
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Jang, Soocheong
20
Hanushek, Eric Alan
19
Han, Heesup
13
Rivkin, Steven G.
13
Rebitzer, James B.
12
Staiger, Douglas
12
Duso, Tomaso
11
Lee, Seoki
11
Krueger, Alan B.
10
Mattila, Anna S.
10
Mas, Alexandre
9
Netessine, Serguei
9
Woessmann, Ludger
9
Antecol, Heather
8
Cobb-Clark, Deborah A.
8
Gruber, Jonathan
8
Huckman, Robert S.
8
Jung, Astrid
8
Kane, Thomas J.
8
Kessler, Daniel P.
8
O'Neill, John
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Figlio, David N.
7
Hubbard, Thomas N.
7
Miravete, Eugenio J.
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Taylor, Lowell J.
7
Votruba, Mark
7
Xiao, Mo
7
Bloom, Nicholas
6
Cutler, David M.
6
Dogru, Tarik
6
Doyle, Joseph J.
6
Heywood, John S.
6
Kleiner, Morris M.
6
Kolstad, Jonathan
6
McMillan, Robert
6
Min, Ho-key
6
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IGI Global
45
National Bureau of Economic Research
22
USA / General Accounting Office
4
Edward Elgar Publishing
3
Empirica, Gesellschaft für Kommunikations- und Technologieforschung <Bonn>
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Association of British Chambers of Commerce
2
Center for the Study of Industrial Organisation
2
De Gruyter Oldenbourg
2
Europäische Kommission / Generaldirektion Kommunikationsnetze, Inhalte und Technologien
2
Hongkong / Securities and Futures Commission
2
Institut für Wirtschaftswissenschaften <Wien>
2
TÜV Rheinland AG
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Society for Quality
1
Books on Demand GmbH <Norderstedt>
1
Booz, Allen & Hamilton GmbH <Düsseldorf>
1
Brookings Institution
1
CESifo GmbH
1
Cato Institute
1
Department of Health, Education, and Welfare
1
Department of Housing and Urban Development
1
Division of Research, Graduate School of Business Administration, Harvard University
1
Erasmus Research Institute of Management
1
Europäische Kommission / Digital Single Market
1
Europäisches Parlament / IPOL - Generaldirektion Interne Politikbereiche der Union
1
Federal Reserve Bank of St. Louis
1
Forschungsinstitut zur Zukunft der Arbeit
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Harvard Graduate School of Business Administration
1
Industrial Relations Research Association
1
Information Resources Management Association
1
International Telecommunications Society
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Johns Hopkins University / Department of Economics
1
Maryland / State Planning Dept / Division of Research Programs
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
National Defence University
1
National Institute of Economic and Social Research
1
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Working paper / National Bureau of Economic Research, Inc.
142
International journal of hospitality management
110
Academy of Management journal : AMJ
35
Health care management review : HCM review
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
International journal of contemporary hospitality management
28
Journal of vocational behavior
28
Telecommunications policy : the international journal of digital economy, data sciences and new media
26
The journal of services marketing
26
Journal of retailing and consumer services
23
Discussion paper series / IZA
22
Journal of hospitality marketing & management
22
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
21
Services marketing quarterly
21
NBER working paper series
20
Journal of business research : JBR
18
Journal of service research : JSR
17
Quality management journal : QMJ
17
The Cornell School of hotel administration handbook of applied hospitality strategy
17
Psychology & marketing
16
International journal of health care finance and economics
15
Journal of air transport management
15
American economic journal : a journal of the American Economic Association
14
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
14
The review of economics and statistics
14
International journal of networking and virtual organisations : IJNVO
13
International public management journal
13
Journal of consumer research : JCR ; an interdisciplinary bimonthly
13
Journal of human resources : JHR
13
Economics of education review
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
Managing service quality : MSQ ; an international journal
12
The American economic review
12
Tourism management : research, policies, practice
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Discussion paper / Centre for Economic Policy Research
11
Harvard business review : HBR
11
Health affairs : at the intersection of health, health care, and policy
11
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ECONIS (ZBW)
3,131
RePEc
11
EconStor
1
USB Cologne (EcoSocSci)
1
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1
Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1101-1112
Persistent link: https://www.econbiz.de/10009566991
Saved in:
2
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
3
Work stress and well-being in the hotel industry
O’Neill, John W.
;
Davis, Kelly
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 385-390
Persistent link: https://www.econbiz.de/10008908372
Saved in:
4
The role and effect of job satisfaction and empowerment on customers' perception of service quality: a study in the restaurant industry
Gazzoli, Gabriel
;
Hancer, Murat
;
Park, Yumi
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 56-77
Persistent link: https://www.econbiz.de/10003968132
Saved in:
5
Control mechanisms and goal orientations : evidence from frontline service employees
Alencar Rodrigues, Luiza Cristina
;
Coelho, Filipe
; …
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 350-371
Persistent link: https://www.econbiz.de/10011309600
Saved in:
6
Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio
;
Batista, Fernando
;
Rita, Paulo
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
7
,
pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
Saved in:
7
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
8
Effects of residency and entertainment events on quality, satisfaction, and future intentions
Kim, Kakyom
;
Weldon, Ann Marie
;
Malik, Tarun
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
6
,
pp. 713-724
Persistent link: https://www.econbiz.de/10008840354
Saved in:
9
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
10
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
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