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United States
Service quality
21,823
Dienstleistungsqualität
20,906
Customer satisfaction
15,571
Kundenzufriedenheit
13,916
Consumer behaviour
7,956
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7,689
Relationship marketing
7,450
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7,329
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2,809
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2,760
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2,502
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2,500
Krankenhaus
1,948
Hospital
1,942
USA
1,825
Theorie
1,749
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1,743
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1,647
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1,608
Deutschland
1,518
Customer service
1,514
Germany
1,499
Kundenservice
1,405
Online retailing
1,347
Online-Handel
1,346
Product quality
1,321
Produktqualität
1,301
customer satisfaction
1,299
Gesundheitswesen
1,295
Health care system
1,280
Job satisfaction
1,208
Arbeitszufriedenheit
1,203
Satisfaction
1,202
service quality
1,196
Dienstleistungssektor
1,183
Service industry
1,182
Electronic Commerce
1,140
E-commerce
1,118
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1,070
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Hanushek, Eric Alan
19
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Jang, Soocheong
12
Rebitzer, James B.
12
Staiger, Douglas
12
Cutler, David M.
9
Han, Heesup
9
Kessler, Daniel P.
9
Woessmann, Ludger
9
Gruber, Jonathan
8
Huckman, Robert S.
8
Kane, Thomas J.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Figlio, David N.
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Taylor, Lowell J.
7
Votruba, Mark
7
Bloom, Nicholas
6
Doyle, Joseph J.
6
Kolstad, Jonathan
6
McMillan, Robert
6
Min, Ho-key
6
Pathak, Parag A.
6
Ryu, Kisang
6
Smith, Jeffrey A.
6
Cebul, Randall D.
5
Eide, Eric R.
5
Grabowski, David C.
5
Ha, Jooyeon
5
Horwitz, Jill R.
5
Kain, John F.
5
Keiningham, Timothy
5
Lemos, Renata
5
List, John A.
5
Mattila, Anna S.
5
McClellan, Mark B.
5
McDevitt, Ryan C.
5
McFadden, Kathleen L.
5
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Edward Elgar Publishing
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Hongkong / Securities and Futures Commission
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American Society for Quality
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CESifo GmbH
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Cato Institute
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Department of Health, Education, and Welfare
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Fraunhofer-Institut für Produktionstechnologie IPT
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Industrial Relations Research Association
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Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
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National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
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National Institute of Economic and Social Research
1
OECD
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Stanford Institute for Economic Policy Research
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Universität Mannheim
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Verband Deutscher Maschinen- und Anlagenbau
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Williams College
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1
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Working paper / National Bureau of Economic Research, Inc.
122
International journal of hospitality management
41
Health care management review : HCM review
30
The journal of services marketing
21
Journal of retailing and consumer services
20
NBER working paper series
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Quality management journal : QMJ
17
Journal of business research : JBR
16
Services marketing quarterly
16
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of air transport management
13
The review of economics and statistics
13
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
12
Economics of education review
12
Journal of health economics
12
Journal of human resources : JHR
12
Journal of service research : JSR
12
American economic journal : a journal of the American Economic Association
11
Academy of Management journal : AMJ
10
Health affairs : at the intersection of health, health care, and policy
10
Health care financing review
10
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of contemporary hospitality management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Managing service quality : MSQ ; an international journal
10
The American economic review
10
Discussion paper series / IZA
9
Journal of hospitality marketing & management
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Psychology & marketing
9
The Milbank quarterly
9
International public management journal
8
Journal of accounting and public policy
8
Journal of marketing theory and practice
8
The service industries journal
8
Brookings papers on education policy
7
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ECONIS (ZBW)
1,788
RePEc
7
USB Cologne (EcoSocSci)
2
EconStor
1
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1
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10
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1,798
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1
Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.
;
Aali, Abdulrahman Yousef al-
;
Lim, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
Saved in:
2
Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
Saved in:
3
Two-level model of customer retention in the US mobile telecommunications service market
Seo, Dong Back
;
Ranganathan, C.
;
Babad, Yair
- In:
Telecommunications policy : the international journal …
32
(
2008
)
3/4
,
pp. 182-196
Persistent link: https://www.econbiz.de/10003698652
Saved in:
4
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
5
Essays in macroeconomics
Vincent, Nicolas
-
2007
Persistent link: https://www.econbiz.de/10009707369
Saved in:
6
Do switching barriers in the retail banking industry influence bank customers in different age groups differently?
Tesfom, Goitom
;
Birch, Nancy J.
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 371-380
Persistent link: https://www.econbiz.de/10009272238
Saved in:
7
Exploring switching behavior of US mobile service customers
Malhotra, Arvind
;
Malhotra, Claudia Kubowicz
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 13-24
Persistent link: https://www.econbiz.de/10009723108
Saved in:
8
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
9
The welfare effects of early termination fees in the US wireless industry
Cullen, Joseph
;
Schutz, Nicolas
;
Shcherbakov, Oleksandr
-
2020
Persistent link: https://www.econbiz.de/10012385103
Saved in:
10
The economic impact of wireless number portability
Park, Minjung
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10003755532
Saved in:
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