Competitive economies display a pattern of regional clusters and networks, where innovation is stimulated by intensive interaction among industries and where knowledge intensive services play an important role in novelty creation and diffusion. In order to catch up with the most competitive...

Recent Internet technologies and web-based applications, such as social software, are being increasingly applied in firms. Social software can be employed for knowledge management and for external communication enabling access to internal and external knowledge. Knowledge in turn constitutes one...

This paper analyzes the relationship between service innovation and different types of enterprise software systems, i.e. standardized enterprise software designed to fit one certain business sector and enterprise software specifically customized for a single firm. Using firm-level data of a...