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Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective
Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19
In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...
Persistent link: https://www.econbiz.de/10012297683
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Talent analytics and customer performance : insights from the Indian banking sector
Maitri; Singhal, Samarth - In: International journal of process management and … 15 (2023) 4, pp. 507-523
Persistent link: https://www.econbiz.de/10014433421
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Efficiency and effectiveness of small retailers : the role of consumer and entrepreneurial orientation
Tajeddini, Kayhan; Elg, Ulf; Trueman, Myfanwy - In: Journal of retailing and consumer services 20 (2013) 5, pp. 453-462
Persistent link: https://www.econbiz.de/10009768991
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Customer orientation, learning orientation, and new service development : an empirical investigation of the Swiss hotel industry
Tajeddini, Kayhan - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 4, pp. 437-468
Persistent link: https://www.econbiz.de/10009385378
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Orientation vers le marche, performance et activites de recherche marketing
Denis, Jean-Emile; Czellar, Sandor; Graber, Stéphane - 2001
Persistent link: https://www.econbiz.de/10001594582
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Performance-based compensation vs. guaranteed compensation : contractual incentives and performance in the Brazilian banking industry
Barbosa, Klenio; Bucione, André; Souza, André Portela - In: Economia aplicada : EA 18 (2014) 1, pp. 5-34
Persistent link: https://www.econbiz.de/10011449668
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The role of internal market orientation on the adoption of external market orientation in retail banking
Zebal, Mostaque A.; Sharif, Taimur R.; Crumbly, Jack; … - In: Journal of research in marketing and entrepreneurship 25 (2023) 2, pp. 203-222
Persistent link: https://www.econbiz.de/10014295534
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Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Paradigm : the journal of Institute of Management Technology 16 (2012) 1, pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
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Customer orientation of service employees and organizational performance : empirical evidence for Indian banking
Siddiqi, Mushtaq A.; Sahaf, Musadiq A. - In: Decision 36 (2009) 2, pp. 133-153
Persistent link: https://www.econbiz.de/10008808004