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Territory impact on the performance of Spanish vacation hotels

Marco Lajara, Bartolomé; Úbeda García, Mercedes; … - In: Tourism economics : the business and finance of tourism … 20 (2014) 4, pp. 779-796

Persistent link: https://www.econbiz.de/10010466848

Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction

Dah, Helen M.; Blomme, Robert J.; Kil, Arie; Honyenuga, … - In: Advances in hospitality and leisure 18 (2023), pp. 113-135

Persistent link: https://www.econbiz.de/10014247590

The structural relationship between TQM, employee satisfaction and hotel performance

Amin, Muslim; Aldakhil, Abdullah Mohamed; Wu, Chengzhong; … - In: International journal of contemporary hospitality management 29 (2017) 4, pp. 1256-1278

Persistent link: https://www.econbiz.de/10011708033

Pushing forward high-performance work systems in the hotel industry : a procedural-justice climate to promote higher unit-level outcomes

Yang, Jaewan; Kim, Youngsang; Kim, Peter Beomcheol - In: Tourism management : research, policies, practice 87 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012648431

The relation between customer satisfaction and employees' assessment of business performance : developing a new research model

Nazeri, Ali; Keshavarzi, Majid; Babayof, Fatemeh - In: International journal of economic perspectives : IJEP 11 (2017) 3, pp. 637-646

Persistent link: https://www.econbiz.de/10012209416

Importance performance competitor analysis (IPCA) : a study of hospitality companies

Albayrak, Tahir - In: International journal of hospitality management 48 (2015), pp. 135-142

Persistent link: https://www.econbiz.de/10011341594

The effects of customer voice on hotel performance

Assaf, A. Georges; Josiassen, Alexander; Cvelbar, … - In: International journal of hospitality management 44 (2015), pp. 77-83

Persistent link: https://www.econbiz.de/10010501234

Shine bright like a star : hotel performance and guests' expectations based on star ratings

Mohsin, Asad; Rodrigues, Helena; Brochado, Ana - In: International journal of hospitality management 83 (2019), pp. 103-114

Persistent link: https://www.econbiz.de/10012122034

Cross-level relationship of implemented high performance work system and employee service outcomes : the mediating role of affective commitment

Riaz, Amir; Mahmood, Hafiz Zahid - In: Pakistan journal of commerce and social sciences 11 (2017) 1, pp. 252-274

This study examines cross-level relationship between implemented high performance work system (HPWS) and employee service related behaviors along with the mediating effects of employees' affective commitment between this relationship. Although, research studies have confirmed the positive...

Persistent link: https://www.econbiz.de/10011930286

Influence of high-performance work system on employee service performance and OCB : the mediating role of resilience

Nadeem, Kashif; Riaz, Amir; Danish, Rizwan Qaisar - In: Journal of Global Entrepreneurship Research : JGER 9 (2019) 13, pp. 1-13

Previous studies regarding high-performance work system (HPWS)-performance relationship have been conducted at organizational level of analysis, thus highlighted management perspective of this relationship. Furthermore, the widely acknowledged ‘black-box’ debate in this area invites...

Persistent link: https://www.econbiz.de/10011989418

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