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Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry
Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182
The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...
Persistent link: https://www.econbiz.de/10011934091
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Effect of intellectual capital on competitive advantage and business performance : role of innovation and learning culture
Chahal, Hardeep; Bakshi, Purnima - In: International journal of learning and intellectual … 11 (2014) 1, pp. 52-70
Persistent link: https://www.econbiz.de/10010361814
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Customer relationship management systems and organizational performance : quantitative evidence from the Jordanian telecommunication industry
Al-Weshah, Ghazi A.; Al-Manasrah, Excimirey; … - In: Journal of marketing communications 25 (2019) 8, pp. 799-819
Persistent link: https://www.econbiz.de/10012203369
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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Examining the indirect effect of corporate social responsibility on firm performance : an empirical study in Lebanon
Kasamani, Tamara; Mostafa, Rania - In: Middle East journal of management : MEJM 7 (2020) 1, pp. 75-92
Persistent link: https://www.econbiz.de/10012179436
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Value chain costing, competitive advantage and firm success : evidence from Thai auto parts manufacturing businesses
Phaprukbaramee Ussahawanitchakit - In: International journal of business 22 (2017) 3, pp. 230-250
Persistent link: https://www.econbiz.de/10011747410
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The effects of social responsibility on the financial performance : mediator role of competitive advantage, reputation and customer satisfaction
Algame, Mokhtar; Pirzad, Ali - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 1453-1466
Persistent link: https://www.econbiz.de/10011764711
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The inter linkage of corporate reputation between corporate social responsibility and financial performance
Sindhu, Muzammal Ilyas; Arif, Muhammad - In: Pakistan journal of commerce and social sciences 11 (2017) 3, pp. 898-910
Many researchers confirm that corporate social responsibility (CSR) has a direct and indirect influence on financial performance. This study examines the mediating effect of corporate reputation between the relationship of corporate social responsibility and financial performance in Pakistan's...
Persistent link: https://www.econbiz.de/10011930722
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The power of effective HRM and sustainable competitive advantage
Muhammad, Ghulam; Shamsi, Aamir Firoz - In: Middle East journal of management : MEJM 8 (2021) 6, pp. 573-591
Persistent link: https://www.econbiz.de/10012693956
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Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction
Dah, Helen M.; Blomme, Robert J.; Kil, Arie; Honyenuga, … - In: Advances in hospitality and leisure 18 (2023), pp. 113-135
Persistent link: https://www.econbiz.de/10014247590