The purpose of this study is to investigate the motivation for seeking redress from the firms and the third party complaint process, especially from the Malaysian consumers' perspective. About 840 complainers were interviewed in the shopping malls, National Consumer Complaint Centre and the...

The study seeks to assess the perception of complainants towards consumer grievances redressal under Consumer Protection Act in Haryana state. Descriptive research design was adopted for the study. The unit of sample was individual complainants who filed complaints at District Consumer Disputes...

If the complainant sells the good/commodity/product which forms the subject matter of the complaint or appeal arising from the complaint during the pendency of the complaint or appeal, then the complainant ceases to be ‘consumer' within the meaning of Section 2 (1) (d) of the CPA.An appeal...