Objective – The purpose of this paper is to elucidate the financial resilience perspective in banks, with an aim to distinguish empirically between Islamic and Conventional Commercial Banks with respect to short term and long term financial resilience.Methodology/Technique – Panel data...

Service Quality is a buzz word to the corporate banks to sustain in the competitive environment. Numerous studies were conducted to examine the service quality determinants and customer satisfaction using SERVQUAL and modified SERVQUAL instrument. Few studies were conducted to understand the...