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Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan; Zhang, Pan; Guo, Yulang - In: International journal of hospitality management 90 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
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Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl; Russell-Bennett, Rebekah - In: Journal of business research : JBR 67 (2014) 6, pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho; Yoo, Jaewon; Jung, Yeonsung - In: Journal of service theory and practice 32 (2022) 2, pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
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Understanding employee innovative behavior : integrating the social network and leader-member exchange perspectives
Wang, Xiao-Hua; Fang, Yulin; Qureshi, Israr; Janssen, Onne - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 3, pp. 403-420
Persistent link: https://www.econbiz.de/10011308615
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Employees' social context and change-oriented citizenship : a meta-analysis of leader, coworker, and organizational influences
Chiaburu, Dan S.; Lorinkova, Natalia M.; Van Dyne, Linn - In: Group & organization management : an international journal 38 (2013) 3, pp. 291-333
Persistent link: https://www.econbiz.de/10009764380
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A multi-level investigation of psychological contract breach and organizational identification through the lens of perceived organizational membership : testing a moderated-mediate...
Epitropaki, Olga - In: Journal of organizational behavior : OB ; the internat. … 34 (2013) 1, pp. 65-86
Persistent link: https://www.econbiz.de/10009709525
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Exploring the socio-moral climate in organizations : an empirical examination of determinants, consequences, and mediating mechanisms
Pircher Verdorfer, Armin; Steinheider, Brigitte; … - In: Journal of business ethics : JOBE 132 (2015) 1, pp. 233-248
Persistent link: https://www.econbiz.de/10011411225
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Voice climate, supervisor undermining, and work outcomes : a group-level examination
Frazier, M. Lance; Bowler, Wm. Matthew - In: Journal of management : JOM 41 (2015) 3, pp. 841-863
Persistent link: https://www.econbiz.de/10010496961
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Developing organizational citizenship behaviour : organizational climate and leader-member exchange effects
Hemaloshinee Vasudevan; Aslan, Imran - In: Marketing i menedžment innovacij : m&mi (2022) 1, pp. 94-107
Persistent link: https://www.econbiz.de/10013163298