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~subject:"Vertrauen"
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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Vertrauen
Customer satisfaction
15,264
Kundenzufriedenheit
13,607
Service quality
6,451
Dienstleistungsqualität
6,262
Consumer behaviour
5,704
Relationship marketing
5,561
Konsumentenverhalten
5,541
Beziehungsmarketing
5,514
Bankgeschäft
5,004
Banking services
4,733
Bank
2,158
customer satisfaction
1,267
Satisfaction
1,091
Deutschland
1,084
Customer service
1,053
Germany
1,033
Job satisfaction
1,009
Arbeitszufriedenheit
1,008
Kundenservice
995
Online retailing
986
Online-Handel
986
Qualitätsmanagement
945
Quality management
919
India
891
Holiday behaviour
856
Urlaubsverhalten
856
Indien
847
USA
832
Electronic Commerce
812
United States
797
E-commerce
794
Emotion
787
Beschwerdemanagement
770
Complaint management
770
Finanzdienstleistung
755
Financial services
751
Electronic Banking
733
Electronic banking
730
Confidence
726
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326
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133
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Article
640
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88
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617
Aufsatz in Zeitschrift
617
Aufsatz im Buch
23
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23
Graue Literatur
11
Hochschulschrift
11
Non-commercial literature
11
Thesis
10
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8
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8
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4
Konferenzbeitrag
4
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2
Sammelwerk
2
Case study
1
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1
Fallstudie
1
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1
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1
Übersichtsarbeit
1
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English
705
German
23
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Svensson, Göran
17
Usman, Osly
12
Mysen, Tore
8
Lee, Choong-Ki
6
Han, Heesup
5
Jacob, Jayanth
5
Roberts-Lombard, Mornay
5
Aikman, David
4
Alessandri, Piergiorgio
4
Andreoni, James
4
Bilgihan, Anil
4
Chung, Namho
4
Eklund, Bruno
4
Gai, Prasanna
4
Hansen, Torben
4
Kapadia, Sujit
4
Lombart, Cindy
4
Louis, Didier
4
Mostert, Pierre
4
Nimako, Simon Gyasi
4
Osman, Zahir
4
Paulssen, Marcel
4
Pratiwi, Hana
4
Rosmawati, Pipih
4
Billström, Anders
3
Cheah, Jun-Hwa
3
Chinomona, Richard
3
Fatima, Johra Kayeser
3
Ha, Hong Youl
3
Hutchinson, David
3
Kim, Myung-Ja
3
Loureiro, Sandra Maria Correia
3
Mbawuni, Joseph
3
Menidjel, Choukri
3
Mpinganjira, Mercy
3
Padin, Carmen
3
Parayitam, Satyanarayana
3
Paul, Thomas John
3
Rajaobelina, Lova
3
Rather, Raouf Ahmad
3
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Landwirtschaftsverlag <Münster (Westf)>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Westfälische Wilhelms-Universität Münster
1
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Journal of retailing and consumer services
30
International journal of hospitality management
12
Journal of business research : JBR
11
Asia Pacific journal of marketing and logistics
10
Journal of strategic marketing
9
Journal of travel and tourism marketing
9
The service industries journal
8
Cogent business & management
7
International journal of electronic marketing and retailing : IJEMR
7
Journal of hospitality marketing & management
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Pakistan journal of commerce and social sciences
7
Services marketing quarterly
7
The journal of services marketing
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
Service business
6
The journal of business & industrial marketing
6
European journal of marketing : EJM
5
International journal of electronic business : IJEB
5
International journal of electronic customer relationship management : IJECRM
5
Journal of business-to-business marketing
5
Journal of electronic commerce research : JECR
5
Journal of financial services marketing : JFSM
5
Journal of internet commerce
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Psychology & marketing
5
The international journal of bank marketing : IJBM
5
Tourism management : research, policies, practice
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of bank marketing
4
International journal of business excellence
4
International journal of procurement management
4
International journal of public sector performance management : IJPSPM
4
Inventi impact: retailing & consumer services
4
Journal of consumer behaviour : an international research review
4
Journal of financial services marketing
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of international trade & commerce
4
Journal of service research : JSR
4
Market : review for marketing theory and practice
4
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Source
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ECONIS (ZBW)
727
USB Cologne (EcoSocSci)
1
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1
Analysis of young banked and unbanked customers' usage, satisfaction, trust and loyalty for mobile money services in Ghana
Narteh, Bedman
;
Yeboah-Asiamah, Eric
;
Mackin, Eric Ato
- In:
International journal of business and systems research …
16
(
2022
)
1
,
pp. 40-64
Persistent link: https://www.econbiz.de/10012798198
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2
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
3
The role of customer personality in premium banking services
Ho, Shirie Pui Shan
;
Wong, Amy
- In:
Journal of financial services marketing
28
(
2023
)
2
,
pp. 285-305
Persistent link: https://www.econbiz.de/10014326867
Saved in:
4
Augmenting bank service quality dimensions : moderation of perceived trust and perceived risk
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
The international journal of productivity and …
72
(
2023
)
2
,
pp. 469-490
Persistent link: https://www.econbiz.de/10014307496
Saved in:
5
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
6
Transaction-specific investments, relational norms, and ERP customer satisfaction : a mediation analysis
Lai, Fujun
;
Li, Xiaolin
;
Lai, Vincent S.
- In:
Decision sciences : DS
44
(
2013
)
4
,
pp. 679-711
Persistent link: https://www.econbiz.de/10010126877
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7
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
8
The effects of corporate ability and corporate social responsibility on winning customer support : an integrative examination of the roles of satisfaction, trust and identification
Xie, Yi
- In:
Global economic review
43
(
2014
)
1
,
pp. 73-92
Persistent link: https://www.econbiz.de/10010339714
Saved in:
9
Global online entrepreneurship and the impact of innovation on brands
Krom, Ipek
- In:
Emerging Markets Journal : EMAJ
5
(
2015
)
2
,
pp. 79-89
Persistent link: https://www.econbiz.de/10011492467
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10
Linking perceived price fairness, customer satisfaction, trust, and loyalty : a structural equation modeling of Facebook-based e-commerce in Bangladesh
Hride, Fabliha Tasnim
;
Ferdousi, Farhana
;
Jasimuddin, …
- In:
Global business and organizational excellence : GBOE
41
(
2022
)
3
,
pp. 41-54
Persistent link: https://www.econbiz.de/10013161959
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