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Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun; Hsu, Maxwell K.; Marshall, Kimball P. - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
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Exploring Customer Loyalty Following Service Recovery : The Mediating Effects of Trust and Emotions
DeWitt, Tom - 2009
, while existing research has focused primarily on negative emotion, the authors' model adopts a two-dimensional view of … emotion (positive and negative emotions), and the results support the inclusion of both dimensions. Overall, the empirical … the important mediating roles of trust and emotion, service employees can deliver more effective service recovery …
Persistent link: https://www.econbiz.de/10013153369
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Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran; Tung Tran Anh; Thi Ngan Pham - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
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Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty : an empirical study in the h...
Rather, Raouf Ahmad; Shehnaz Tehseen; Itoo, Murtaza Hassan - In: Journal of global scholars of marketing science : … 29 (2019) 2, pp. 196-217
Persistent link: https://www.econbiz.de/10012257893
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The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne; Gray, David; D'Alessandro, Steven; … - In: Services marketing quarterly 37 (2016) 4, pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
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The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae; Ham, Jeong-Min; Min, Dae-Gyu - In: Journal of international trade & commerce 16 (2020) 2, pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
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Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.; Park, Jungkun; Lee, Sangwoo - In: Journal of retailing and consumer services 74 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
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The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment
Ahmed Hassaan Mohammed Ali; Song, Jing - In: Review of marketing science 21 (2023) 1, pp. 295-326
Persistent link: https://www.econbiz.de/10014364962
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Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study
Francis, Princy; Sudeep, S.; Kumar, Alok - In: International journal of Indian culture and business … 24 (2021) 1, pp. 81-102
Persistent link: https://www.econbiz.de/10012695828
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Impact of service quality on consumer perception with reference to multi e-retailers
Malik, Garima; Oberoi, Manpreet Kaur - In: Global journal of business management : GJBM 10 (2016) 2, pp. 55-70
Persistent link: https://www.econbiz.de/10011664326