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Website
Consumer behaviour
11
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Beziehungsmarketing
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Customer satisfaction
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Gamification
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Kundenzufriedenheit
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Do enriched digital catalogues offer compelling experiences, beyond websites? : a comparative analysis through the IKEA case
Garnier, Marion
;
Poncin, Ingrid
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 361-369
Persistent link: https://www.econbiz.de/10011995647
Saved in:
2
Case study : embodied virtual agents ; an analysis on reasons for failure
Mimoun, Mohammed Slim Ben
;
Poncin, Ingrid
;
Garnier, Marion
- In:
Journal of retailing and consumer services
19
(
2012
)
6
,
pp. 605-612
Persistent link: https://www.econbiz.de/10009655501
Saved in:
3
A valued agent : how ECAs affect website customers' satisfaction and behaviors
Ben Mimoun, Mohammed Slim
;
Poncin, Ingrid
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 70-82
Persistent link: https://www.econbiz.de/10011347840
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