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Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen
Gouthier, Matthias H. J.; Coenen, Christian; Schulze, … - 2007
Dienstleistungsmanagement an der Katholischen Universität Eichstätt-Ingolstadt. Dr. Christian Coenen ist Dozent für Marketing und Services … Excellence -- Werteorientierungen von BWL-Hochschullehrern für die Lehre als Dienstleistung -- Werthaltungen bei der Verwendung … Kundenkontaktpersonals -- Service Excellence durch Prosocial Service Performance -- Strokeorientiertes Management in …
Persistent link: https://www.econbiz.de/10014014359
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree);  … - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
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Journal of service theory and practice
Bingley : Emerald - 25.2015 -
Persistent link: https://www.econbiz.de/10010513546
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Handbook of service business : management, marketing, innovation and internationalisation
Bryson, John R. (contributor) - 2015
Persistent link: https://www.econbiz.de/10010518021
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Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew; Gustafsson, Anders; Choi, Sunmee - In: Journal of business research : JBR 69 (2016) 7, pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
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Enhancing customer experience in the service industry : a global perspective
Altinay, Levent (ed.); Poudel, Surya (ed.) - 2016
Persistent link: https://www.econbiz.de/10011419571
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Enhancing customer experience in the service industry : a global perspective
Altinay, Levent (contributor); Poudel, Surya, (contributor) - 2016
Three -- Chapter Four -- SECTION TWO: SERVICE MANAGEMENT -- Chapter Five -- Chapter Six -- Chapter Seven -- Chapter Eight …
Persistent link: https://www.econbiz.de/10013454755
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Marketing services globally : a fourfold typology
Kesavan, Ram; Mascarenhas, Oswald; Bernacchi, Michael; … - In: Services marketing quarterly 35 (2014) 3, pp. 187-205
Persistent link: https://www.econbiz.de/10010401584
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Improving internal service : identifying the roles of employee proficiency, adaptivity and proactivity
Martin, Scott; Klimoski, Richard J.; Henderson, Alexandra - In: Journal of organizational effectiveness : people and … 9 (2022) 1, pp. 50-67
Persistent link: https://www.econbiz.de/10012879204
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The 2013 Naples Forum on Service and its efforts to advance service theory and practice
Sigala, Marianna - 2015
The Naples Forum on Service is a biennial research conference. The three past forums have been characterized by original and stimulating discussions upon the forum themes with the three scientific pillars represented by Service Dominant logic, Network & Systems Theory and Service Science (look...
Persistent link: https://www.econbiz.de/10012679056