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E-service quality : an empirical investigation

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Global service quality of business-to-consumer electronic-commerce

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E-Service Quality : An Empirical Investigation

Poon, Wai Ching; Lee, Christina - 2014

This study examines seven dimensions pertinent to e-service quality using 225 respondents conducted in Klang Valley. Results reveal that the efficiency of e-service quality mainly depends on the consumer’s perception of the efficiency (which offers speedy and reliable responses) and...

Persistent link: https://www.econbiz.de/10014036950