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The influence of professional qualification on customer perceptions of accounting services quality and retention decisions

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Auditor performance, client satisfaction and client loyalty : evidence from Belgian non-profits

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Does client participation in an external audit affect their satisfaction with the audit service?

Herda, David H.; Petersen, Michael J.; Fontaine, Richard - In: Managerial auditing journal 29 (2014) 9, pp. 818-836

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Determinants of audit engagement profitability

Hoang, Kris; Jamal, Karim; Tan Hun Tong - In: The accounting review : a publication of the American … 94 (2019) 6, pp. 253-283

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How does audit firm emphasis on client relationship quality influence auditors' inferences about and responses to potential persuasion in client communications?

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Quality perception of accounting firm customers

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Isomorphism of Client Satisfaction and Client Sophistication in Client Influence on Valuations : A Systematic Content Analysis

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While some pioneering works have reported the significant influence that clients have to sway the behavioural perspectives and value opinions of property valuers, others have examined the increasing trends of client sophistication in their demands on valuers and advised valuers to work towards...

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