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A study on customer knowledge management, inbound open innovation and firm performance

Xin, Wen; Wu, Gang; Kang, Qi; Lei, Wang; Zeng, Jianqiu - In: Human systems management : HSM 39 (2020) 2, pp. 183-195

Persistent link: https://www.econbiz.de/10012296226

Customer knowledge management : state of the art and future research directions

Wilhelm, Stefan; Gueldenberg, Stefan - In: International journal of knowledge management studies : … 5 (2012/14) 3/4, pp. 265-284

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Improving customer knowledge transfer in industrial firms : how does previous work experience influence the effect of reward systems?

Korhonen-Sande, Silja; Sande, Jon Bingen - In: The journal of business & industrial marketing 31 (2016) 2, pp. 232-246

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Aligning customer knowledge management tools with business strategy

Al-Busaidi, Kamla Ali - In: International journal of electronic customer … 7 (2013) 2, pp. 117-134

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Developing a customer knowledge-based measure for innovation management

Hakimi, Wafa Belkahla; Triki, Abdelfattah; Hammami, … - In: European journal of innovation management : EJIM 17 (2014) 3, pp. 349-374

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Collaborating to innovate : effects on customer knowledge management and performance

Fidel, Pilar; Schlesinger, Walesska; Cervera, Amparo - In: Journal of business research : JBR 68 (2015) 7, pp. 1426-1428

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Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs

Pornthip Chaithanapat; Prattana Punnakitikashem; Nay … - In: Journal of innovation & knowledge : JIK 7 (2022) 1, pp. 1-10

Drawing upon the literature on knowledge management, leadership, and innovation, this study investigates the possible associations among customer knowledge management, knowledge-oriented leadership, innovation quality, and firm performance in 283 small and medium-sized enterprises (SMEs) in...

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Customer knowledge hiding behavior in service multi-sided platforms

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Empowering organizations through customer knowledge acquisition : an empirical study in Mexico

Gómez Reynoso, Juan Manuel; Al-Busaidi, Kamla Ali - In: International journal of knowledge management : IJKM ; … 15 (2019) 3, pp. 83-102

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Customer knowledge acquisition in Omani organizations

Al-Busaidi, Kamla Ali - In: International journal of knowledge management : IJKM ; … 16 (2020) 4, pp. 63-80

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