Narrow search
Showing 1 - 7 of 7
Cover Image
Staying engaged on the job : the role of emotional labor, job resources, and customer orientation
Anaza, Nwamaka A.; Nowlin, Edward L.; Wu, Gavin Jiayun - In: European journal of marketing : EJM 50 (2016) 7/8, pp. 1470-1492
Persistent link: https://www.econbiz.de/10011609156
Cover Image
Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep; Beeler-Connelly, Lisa L.; Chaker, … - In: Journal of business research : JBR 92 (2018), pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
Cover Image
The divergent effects of organizational identification on salesperson and customer outcomes in a friend-selling context
Beeler, Lisa L.; Chaker, Nawar N.; Gala, Prachi; … - In: Journal of personal selling & sales management 40 (2020) 2, pp. 95-113
Persistent link: https://www.econbiz.de/10012260098
Cover Image
Lone wolf tendency and ethical behaviors in sales : examining the roles of perceived supervisor support and salesperson self-efficacy
Lussier, Bruno; Chaker, Nawar N.; Hartmann, Nathaniel N.; … - In: Industrial marketing management : the international … 104 (2022), pp. 304-316
Persistent link: https://www.econbiz.de/10013326927
Cover Image
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.; Beeler, Lisa L.; Delpechitre, Duleep - In: Industrial marketing management : the international … 96 (2021), pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Cover Image
Relations of fit and organizational identification to employee-customer identification
Anaza, Nwamaka A. - In: Journal of managerial psychology 30 (2015) 8, pp. 925-939
Persistent link: https://www.econbiz.de/10011438758
Cover Image
How organizational and employee-customer identification, and customer orientation affect job engagement
Anaza, Nwamaka A.; Rutherford, Brian A. - In: Journal of service management 23 (2012) 5, pp. 616-639
Persistent link: https://www.econbiz.de/10009666546