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~subject:"Work behaviour"
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A Study of the Impact of Front...
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Work behaviour
Service quality
21,688
Dienstleistungsqualität
20,937
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Job satisfaction
13,691
Arbeitszufriedenheit
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Consumer behaviour
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6,984
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6,566
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6,477
Customer service
3,458
Deutschland
3,434
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3,239
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3,144
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3,065
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2,984
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2,919
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2,856
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2,511
Leistungsmotivation
2,273
Satisfaction
2,251
Work motivation
2,247
Krankenhaus
2,234
Hospital
2,213
job satisfaction
1,970
Personalmanagement
1,871
Human Resource Management
1,869
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1,772
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Karatepe, Osman M.
19
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Hur, Won-Moo
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10
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Faridahwati Mohd Shamsudin
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International journal of hospitality management
147
International journal of contemporary hospitality management
65
Journal of business ethics : JOBE
55
Journal of vocational behavior
54
The international journal of human resource management
44
Journal of managerial psychology
43
International journal of human resource management
41
Leadership & organization development journal
37
Employee relations
36
Journal of business research : JBR
36
International journal of organizational analysis
35
Journal of business and psychology
35
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
35
Personnel review
32
Cogent business & management
29
Tourism management : research, policies, practice
29
Journal of hospitality marketing & management
24
Management research review
24
Pakistan journal of commerce and social sciences
24
Journal of management & organization : JMO
22
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
22
International journal of manpower
20
The service industries journal
20
Human relations
19
Journal of career development
19
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Career development international : the journal for executive, consultants, academics and individuals
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The journal of services marketing
18
Administrative Sciences : open access journal
17
Human resource management
17
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
16
Journal of management : JOM
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Tourism management perspectives : TMP
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European management journal
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Journal of organizational effectiveness : people and performance ; JOEPP
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Journal of retailing and consumer services
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The journal of management development
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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Global business review
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Group & organization management : an international journal
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ECONIS (ZBW)
2,725
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1
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
2
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
3
Customer citizenship as a reaction to hotel's fair treatment of staff : service satisfaction as a mediator
Zoghbi-Manrique-de-Lara, Pablo
;
Suárez-Acosta, Miguel A.
; …
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
2
,
pp. 190-203
Persistent link: https://www.econbiz.de/10011711584
Saved in:
4
Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Fu, Yang
;
Lu, Mengqian
;
Huang, Xiaoyu
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012389407
Saved in:
5
Customer mistreatment behavior and hotel employee organizational citizenship behavior : the mediating role of perceived organizational support
Wen, Ji
;
Li, Yina
;
Hou, Pingping
- In:
Nankai business review international
7
(
2016
)
3
,
pp. 322-344
Persistent link: https://www.econbiz.de/10011688313
Saved in:
6
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
7
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
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8
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
9
Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet
Melián-González, Santiago
;
Bulchand-Gidumal, Jacques
- In:
International journal of hospitality management
63
(
2017
),
pp. 93-100
Persistent link: https://www.econbiz.de/10011705784
Saved in:
10
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian
;
Lin, Meizhen
;
Wu, Xiaoyi
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
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