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Moderating effects of work engagement and job tenure on burnout : performance among flight attendants

Chen, Ching-fu; Kao, Ya-ling - In: Journal of air transport management 25 (2012), pp. 61-63

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Investigating the moderating effects of service climate on personality, motivation, social support, and performance among flight attendants

Chen, Ching-fu; Kao, Ya-ling - In: Tourism management : research, policies, practice 44 (2014), pp. 58-66

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Effects of positive vs negative forces on the burnout-commitment-turnover relationship

Chen, Ching-fu; Yu, Ting - In: Journal of service management 25 (2014) 3, pp. 388-410

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Antecedents, consequences and moderators of ambidextrous behaviours among frontline employees

Kao, Ya-Ling; Chen, Ching-fu - In: Management decision : MD 54 (2016) 8, pp. 1848-1860

Persistent link: https://www.econbiz.de/10011593323

Antecedents, consequences and moderators of ambidextrous behaviours among frontline employees

Kao, Ya-Ling; Chen, Ching-Fu - In: Management Decision 54 (2016) 8, pp. 1846-1860

Purpose The demand for efficient and flexible workers is growing in the service industry, with the promise of enhanced revenue generation and customer retention. The purpose of this paper is to investigate the antecedents (i.e. intrinsic motivation (IM)) and consequences (i.e. service...

Persistent link: https://www.econbiz.de/10014935535