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Information systems outsourcing : enduring themes, new perspectives and global challenges ; with 71 tables
6
Outsourcing and human resource management : an international survey
6
Discussion paper / Centre for Economic Policy Research
5
NBER working paper series
5
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4
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2
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2
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Discussion papers in economics / Center for Economic Analysis, Department of Economics, University of Colorado at Boulder : Working paper
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Edward Elgar E-Book Archive
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Georgetown McDonough School of Business Research Paper
2
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2
Information systems and outsourcing : studies in theory and practice
2
Informatisierung der Arbeit - Gesellschaft im Umbruch
2
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2
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2
International journal of production research
2
Journal / The Capco Institute : journal of financial transformation
2
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2
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2
Journal of policy modeling : JPMOD ; a social science forum of world issues
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2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
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2
Multinational business review
2
Oxford review of economic policy
2
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ECONIS (ZBW)
452
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1
Nicht ganz global, aber hochflexibel :
Callcenter
im internationalen Überblick
Holtgrewe, Ursula
- In:
Beschäftigte in der Globalisierungsfalle?
,
(pp. 137-155)
.
2009
Persistent link: https://www.econbiz.de/10003862516
Saved in:
2
Globalizing politeness? : towards a globalization-sensitive framework of mediated service encounters
Hultgren, Kristina
- In:
Technology mediated service encounters
,
(pp. 97-119)
.
2019
Persistent link: https://www.econbiz.de/10012057344
Saved in:
3
Call centres : a decade of research
Russell, Bob
- In:
International journal of management reviews : IJMR
10
(
2008
)
3
,
pp. 195-219
Persistent link: https://www.econbiz.de/10003766031
Saved in:
4
Special issue: The globalization of service work: comparative institutional perspectives on call centers
2009
Persistent link: https://www.econbiz.de/10003883004
Saved in:
5
Work design variation and outcomes in call centers: strategic choice and institutional explanations
Holman, David
;
Frenkel, Stephen
;
Sørensen, Ole
;
Wood, …
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 510-532
Persistent link: https://www.econbiz.de/10003883035
Saved in:
6
How institutions and business strategies affect wages: a cross-national study of call centers
Batt, Rosemary L.
;
Nohara, Hiroatsu
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 533-552
Persistent link: https://www.econbiz.de/10003883036
Saved in:
7
Technology, selection, and training in call centers
Sieben, Inge
;
Grip, Andries de
;
Longen, Jessica
; …
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 553-572
Persistent link: https://www.econbiz.de/10003883039
Saved in:
8
Cross training in call centers with uncertain arrivals and global service level agreements
Robbins, Thomas R.
;
Medeiros, D. J.
;
Harrison, Terry P.
- In:
International journal of operations and quantitative …
16
(
2010
)
3
,
pp. 307-329
Persistent link: https://www.econbiz.de/10008823089
Saved in:
9
Call-Center
international : magazine for customer care
Wiesbaden : Gabler, Springer-Fachmedien Wiesbaden
;
…
-
2008 - 2010; damit Ersch. eingest.
Persistent link: https://www.econbiz.de/10003625532
Saved in:
10
From internal to network labor markets? : insights on new promotion processes from the call center industry
Benner, Chris
;
Mañé, Ferran
- In:
Industrial relations : a journal of economy & society
50
(
2011
)
2
,
pp. 323-353
Persistent link: https://www.econbiz.de/10008986663
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