The increased use of revenue management (RM) has generated the need for trained, skilled individuals who can execute the RM system. The primary objective of this study was to identify and validate the underlying dimensions of activities important to successful RM performance. The data (N = 197)...

E-banking is a recent phenomenon in Pakistan and is a relatively less investigated topic of academic research. This paper sets out to investigate the dimension of e-service quality in Pakistani banks. A quantitative approach was used to identify and capture the e-service dimensions in the...

The paper investigates the path 'perceived service quality – perceived customer value – customer satisfaction – behavioural intentions' in Indian retail banking. The service quality attributes were identified from literature and finalised after interviews with bank managers. Two service...

A reliable and valid CRM (customer relationship management) index is developed in this paper. A standard methodology for scale development was followed; further to this the CRM index is developed through a case based method along with the customer and service provider weights. The findings clearly...

Using a combination of exploratory and confirmatory factor analytic approaches, this research replicates a family communication measure, which consists of two dimensions, namely socio- oriented and concept-oriented family communication. The measures are commonly used in consumer socialization...

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Aim of the present study was to examine validity and reliability of the Turkish version of adolescent self-efficacy scale for sexual abstinence. The results of exploratory factor analysis demonstrated that nine items loaded on single-factors, and that the factor structure was harmonized with the...

Aim of the present study was to examine validity and reliability of the Turkish version of adolescent self-efficacy scale for sexual abstinence. The results of exploratory factor analysis demonstrated that nine items loaded on single-factors, and that the factor structure was harmonized with the...