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~subject:"customer satisfaction"
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customer satisfaction
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Service quality
6,816
Dienstleistungsqualität
6,635
Consumer behaviour
6,557
Hotel industry
6,517
Hotellerie
6,428
Konsumentenverhalten
6,396
Kroatien
6,284
Relationship marketing
5,874
Beziehungsmarketing
5,836
Croatia
5,634
Tourism
1,442
Tourismus
1,420
Job satisfaction
1,333
Arbeitszufriedenheit
1,329
Satisfaction
1,178
Online-Handel
1,157
Online retailing
1,152
Urlaubsverhalten
1,120
Holiday behaviour
1,119
Tourismuswirtschaft
1,111
Tourism industry
1,107
Customer service
1,093
Leisure industries
1,072
Freizeitwirtschaft
1,065
Qualitätsmanagement
1,065
Quality management
1,035
Kundenservice
1,032
Deutschland
1,001
Electronic Commerce
972
USA
960
Germany
954
E-commerce
951
Brand management
949
Markenführung
938
Emotion
930
United States
921
Brand image
816
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Undetermined
571
Free
397
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Article
1,191
Book / Working Paper
97
Other
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867
Aufsatz in Zeitschrift
867
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61
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9
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English
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Undetermined
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German
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Fornell, Claes
8
Hesselink, M.
8
Spiller, Achim
7
Söderlund, Magnus
7
Fongsuwan, Wanno
6
Makanyeza, Charles
6
Mittal, Vikas
6
Rajagopal
6
Singh, Shamsher
6
Vinh Van Thai
6
Bendel, Klaus
5
Ha Thu Nguyen
5
Matiaske, Wenzel
5
Shahin, Arash
5
Trimetsoontorn, Jirasek
5
Wiele, A. van der
5
van der Wiele, Ton
5
Anber Abraheem Shlash Mohammad
4
Carey, Robin
4
Chalikias, Miltiadis
4
Chen, Lisa Y.
4
Drosos, Dimitris
4
Francis, Sebastian K.
4
Gille, Claudia
4
Kao, Yie-Fang
4
Körnert, Jan
4
Miraja, Bobby Ardiansyah
4
Mithas, Sunil
4
Mofokeng, Thabang Excellent
4
Morgan, Neil A.
4
Morgeson, Forrest V., III.
4
Olaru, Marieta
4
Persada, Satria Fadil
4
Prasetyo, Yogi Tri
4
Redi, Perwira
4
Roberts-Lombard, Mornay
4
Ryding, Daniella
4
Skordoulis, Michalis
4
Wolf, Cornelia
4
Yang, Ming-Hsien
4
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
HAL
2
Munich Business School
2
University of Western Sydney
2
Advanced Institute of Management Research <London>
1
Centre for Industrial Studies (CSIL)
1
College of Business
1
Dipartimento di Scienze Economiche e Metodi Quantitativi, Facoltà di Economia
1
Dipartimento di Scienze Economiche e Sociali, Facoltà di Economia "Giorgio Fuà"
1
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
1
Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven
1
European Association of Agricultural Economists - EAAE
1
Fachhochschule <Düsseldorf> / Fachbereich Wirtschaft
1
Faculteit Economie en Bedrijfswetenschappen, Hogeschool-Universiteit Brussel (HUBrussel)
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
Hochschule <Wismar> / Fachbereich Wirtschaft
1
INTARGIA Managementberatung GmbH
1
Institut für Agrarökonomie, Georg-August-Universität Göttingen
1
Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum
1
Institut für Future Energy Consumer Needs and Behavior (FCN), E.ON Energy Research Center
1
Institut für Versicherungswirtschaft <Sankt Gallen>
1
Institut für Versicherungswirtschaft <Wien>
1
Instituto Superior de Cie?ncias do Trabalho e da Empresa
1
International Association for the Study of Insurance Economics
1
International European Forum on Innovation and System Dynamics in Food Networks
1
International Telecommunications Society (ITS)
1
John F. Welch College of Business, Sacred Heart University
1
Majandusteaduskond, Tallinna Tehnikaülikool
1
Mathematica Policy Research
1
Mummert Consulting AG
1
Programa Interuniversitario de Doctorado en Nuevas Tendencias en Dirección de Empresas, Facultad de Cièncias Económicas y Empresariales
1
Provozně ekonomická fakulta, Mendelova Univerzita v Brnĕ
1
School of Construction, Property and Planning
1
School of Marketing
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
Cogent business & management
25
Marketing Science
23
Cogent Business & Management
21
The service industries journal
20
International journal of productivity and quality management : IJPQM
19
Total quality management & business excellence
19
Journal of hospitality marketing & management
17
International journal of services and operations management
16
Journal of marketing
16
International journal of electronic marketing and retailing : IJEMR
15
International journal of services, economics and management
15
Services marketing quarterly
15
International Journal of Electronic Finance
14
International journal of business information systems : IJBIS
14
International journal of electronic customer relationship management : IJECRM
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
World Review of Entrepreneurship, Management and Sustainable Development
12
International journal of production research
11
International Journal of Financial Services Management
10
International journal of business excellence
10
International journal of business excellence : IJBEX
10
International journal of market research
9
Journal of strategic marketing
9
Journal of travel and tourism marketing
9
Administrative Sciences : open access journal
8
International Journal of Business Performance Management
8
International Journal of Services, Economics and Management
8
International journal of business innovation and research : IJBIR
8
Journal of Contemporary Issues in Business and Government
8
Journal of service research : JSR
8
Middle East journal of management : MEJM
8
The international review of retail, distribution and consumer research
8
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
8
International journal of business and globalisation : IJBG
7
International journal of business innovation and research
7
International journal of technology marketing : IJTMkt
7
Journal for global business advancement : JGBA
7
Psychology & marketing
7
Administrative Sciences
6
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Source
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ECONIS (ZBW)
885
RePEc
279
EconStor
71
USB Cologne (business full texts)
32
BASE
26
Other ZBW resources
2
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1
Customer experience through online reviews from TripAdvisor : the case of Orlando theme parks
Costa, Sara Morgado da
;
Moro, Sérgio
;
Rita, Paulo
; …
- In:
International journal of technology marketing : IJTMkt
17
(
2023
)
1
,
pp. 48-77
Persistent link: https://www.econbiz.de/10013503841
Saved in:
2
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
3
Customer accounting and marketing performance measures usage in the hotel industry in the USA
Cengiz, Emre
;
Oduncuoglu, Funda
;
Köseoglu, Mehmet Ali
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10012513377
Saved in:
4
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
5
The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands
Baquero, Asier
;
Delgado, Beatriz
;
Escortell, Raquel
; …
- In:
Tourism and hospitality research : THR
20
(
2020
)
3
,
pp. 331-344
Persistent link: https://www.econbiz.de/10012263656
Saved in:
6
Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
7
Determinants of customer satisfaction : empirical study in hotels
Machado, Maria João Cardoso Vieira
- In:
International journal of applied management science
11
(
2019
)
2
,
pp. 91-112
Persistent link: https://www.econbiz.de/10012035828
Saved in:
8
An investigation of the relationship between workplace partices and firm performance : evidence from hotel industry, China
Bari, Muhammad Waseem
;
Meng, Fanchen
;
Baloch, Muhammad Awais
- In:
International journal of services technology and management
24
(
2018
)
1/2/3
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011882235
Saved in:
9
The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry
Yusof, Yusnita
;
Awang, Zainudin
;
Jusoff, Kamaruzaman
; …
- In:
International journal of green economics
11
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011742306
Saved in:
10
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
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