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~subject:"customer satisfaction"
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customer satisfaction
Messung
22,395
Measurement
22,179
Customer satisfaction
15,262
Kundenzufriedenheit
13,676
Consumer behaviour
7,652
Konsumentenverhalten
7,478
Theorie
7,418
Theory
7,303
Service quality
6,702
Dienstleistungsqualität
6,513
Relationship marketing
5,754
Beziehungsmarketing
5,715
Produktgestaltung
5,635
Product design
4,703
Armut
3,063
Poverty
2,992
USA
2,751
United States
2,664
Öko-Produkt
2,504
Sustainable product
2,490
Deutschland
2,206
Welt
2,048
World
2,005
Germany
1,988
Innovation
1,942
Risiko
1,672
Risk
1,614
Satisfaction
1,565
Schätzung
1,496
Estimation
1,448
Einkommensverteilung
1,393
Income distribution
1,344
Productivity
1,326
Produktivität
1,319
Qualitätsmanagement
1,291
Quality management
1,252
Sustainable development
1,226
Nachhaltige Entwicklung
1,223
Produktentwicklung
1,193
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Undetermined
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Free
396
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98
Other
7
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Article in journal
841
Aufsatz in Zeitschrift
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Article
60
Working Paper
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Undetermined
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German
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Author
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Fornell, Claes
8
Hesselink, M.
8
Spiller, Achim
7
Söderlund, Magnus
7
Fongsuwan, Wanno
6
Makanyeza, Charles
6
Mittal, Vikas
6
Rajagopal
6
Singh, Shamsher
6
Vinh Van Thai
6
Bendel, Klaus
5
Matiaske, Wenzel
5
Shahin, Arash
5
Trimetsoontorn, Jirasek
5
Wiele, A. van der
5
van der Wiele, Ton
5
Anber Abraheem Shlash Mohammad
4
Carey, Robin
4
Chalikias, Miltiadis
4
Chen, Lisa Y.
4
Drosos, Dimitris
4
Francis, Sebastian K.
4
Gille, Claudia
4
Ha Thu Nguyen
4
Kao, Yie-Fang
4
Körnert, Jan
4
Miraja, Bobby Ardiansyah
4
Mithas, Sunil
4
Mofokeng, Thabang Excellent
4
Morgan, Neil A.
4
Morgeson, Forrest V., III.
4
Olaru, Marieta
4
Persada, Satria Fadil
4
Prasetyo, Yogi Tri
4
Redi, Perwira
4
Roberts-Lombard, Mornay
4
Ryding, Daniella
4
Skordoulis, Michalis
4
Wolf, Cornelia
4
Yang, Ming-Hsien
4
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Institution
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
HAL
2
Munich Business School
2
University of Western Sydney
2
Advanced Institute of Management Research <London>
1
Centre for Industrial Studies (CSIL)
1
College of Business
1
Dipartimento di Scienze Economiche e Metodi Quantitativi, Facoltà di Economia
1
Dipartimento di Scienze Economiche e Sociali, Facoltà di Economia "Giorgio Fuà"
1
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
1
Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven
1
European Association of Agricultural Economists - EAAE
1
Fachhochschule <Düsseldorf> / Fachbereich Wirtschaft
1
Faculteit Economie en Bedrijfswetenschappen, Hogeschool-Universiteit Brussel (HUBrussel)
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
Hochschule <Wismar> / Fachbereich Wirtschaft
1
INTARGIA Managementberatung GmbH
1
Institut für Agrarökonomie, Georg-August-Universität Göttingen
1
Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum
1
Institut für Future Energy Consumer Needs and Behavior (FCN), E.ON Energy Research Center
1
Institut für Versicherungswirtschaft <Sankt Gallen>
1
Institut für Versicherungswirtschaft <Wien>
1
Instituto Superior de Cie?ncias do Trabalho e da Empresa
1
International Association for the Study of Insurance Economics
1
International European Forum on Innovation and System Dynamics in Food Networks
1
International Telecommunications Society (ITS)
1
John F. Welch College of Business, Sacred Heart University
1
Majandusteaduskond, Tallinna Tehnikaülikool
1
Mathematica Policy Research
1
Mummert Consulting AG
1
Programa Interuniversitario de Doctorado en Nuevas Tendencias en Dirección de Empresas, Facultad de Cièncias Económicas y Empresariales
1
Provozně ekonomická fakulta, Mendelova Univerzita v Brnĕ
1
School of Construction, Property and Planning
1
School of Marketing
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
Cogent business & management
25
Marketing Science
23
Cogent Business & Management
21
The service industries journal
20
Total quality management & business excellence
19
Journal of hospitality marketing & management
17
International journal of productivity and quality management : IJPQM
16
International journal of services and operations management
16
Journal of marketing
16
International journal of services, economics and management
15
International Journal of Electronic Finance
14
International journal of business information systems : IJBIS
14
Services marketing quarterly
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
World Review of Entrepreneurship, Management and Sustainable Development
12
International journal of electronic customer relationship management : IJECRM
11
International Journal of Financial Services Management
10
International journal of business excellence
10
International journal of electronic marketing and retailing : IJEMR
10
International journal of production research
10
International journal of business excellence : IJBEX
9
International journal of market research
9
Journal of strategic marketing
9
Journal of travel and tourism marketing
9
Administrative Sciences : open access journal
8
International Journal of Business Performance Management
8
International Journal of Services, Economics and Management
8
Journal of Contemporary Issues in Business and Government
8
Journal of service research : JSR
8
The international review of retail, distribution and consumer research
8
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
8
International journal of business and globalisation : IJBG
7
International journal of business innovation and research
7
International journal of business innovation and research : IJBIR
7
Journal for global business advancement : JGBA
7
Middle East journal of management : MEJM
7
Psychology & marketing
7
Administrative Sciences
6
ERIM Report Series Research in Management
6
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Source
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ECONIS (ZBW)
857
RePEc
279
EconStor
71
USB Cologne (business full texts)
32
BASE
26
Other ZBW resources
2
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1
How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich
;
Kwak, Choonjong
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
Saved in:
2
Predicting the competitive advantage of design projects to dynamically support decisions in product development
Borgianni, Yuri
;
Rotini, Federico
- In:
International journal of product development : IJPD
20
(
2015
)
5
,
pp. 355-381
Persistent link: https://www.econbiz.de/10011540826
Saved in:
3
Identifying latent needs : towards a competence perspective on attractive quality creation
Carlgren, Lisa
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1347-1363
Persistent link: https://www.econbiz.de/10010208035
Saved in:
4
Over-time variation in individual’s customer satisfaction scores
Dawes, John
;
Stocchi, Lara
;
Dall'Olmo Riley, Francesca
- In:
International journal of market research
62
(
2020
)
3
,
pp. 262-271
Persistent link: https://www.econbiz.de/10012231171
Saved in:
5
Measurement
of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
6
Incorporating customer satisfaction into the decision-making process of product configuration : a fuzzy Kano perspective
Wang, Chih-hsuan
- In:
International journal of production research
51
(
2013
)
22
,
pp. 6651-6662
Persistent link: https://www.econbiz.de/10010228906
Saved in:
7
The influence of lead indicator strength on the use of nonfinancial measures in performance management : evidence from CEO compensation schemes
O'Connell, Vincent
;
O'Sullivan, Don
- In:
Strategic management journal
35
(
2014
)
6
,
pp. 826-844
Persistent link: https://www.econbiz.de/10010370349
Saved in:
8
Measuring quality of information services : combining mystery shopping and customer satisfaction research to assess the performance of tourist offices
Minghetti, Valeria
;
Celotto, Emilio
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
Saved in:
9
The effect of competition intensity and competition type on the use of customer satisfaction measures in executive annual bonus contracts
Chen, Clara Xiaoling
;
Matsumura, Ella Mae
;
Shin, Jae Yong
; …
- In:
The accounting review : a publication of the American …
90
(
2015
)
1
,
pp. 229-263
Persistent link: https://www.econbiz.de/10010488117
Saved in:
10
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
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