Klanac, Nataša Golik - In: Journal of business market management : JBM 6 (2013) 1, pp. 22-37
The paper presents a comprehensive and practical approach to studying value from the customer point of view i.e. customer value (CV). It builds on three approaches to CV: the benefit-sacrifice, the means-end and the experiential. The developed integrated approach presents a more complete view on...