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Real numbers, imaginary guests, and fantastic experiences : the Grand Seaside Hotel and the discursive construction of customer service

Bunzel, Dirk; Faculty of Business - University of Western Sydney - 2000

explores the issues of management in a flexible organization. Using a textual approach to the study of organizations, the … establishment of a new management doctrine: corporate culturism. This discussion will also reveal the essentially hybrid nature of …

Persistent link: https://www.econbiz.de/10009482098

Services management research : review, integration, and future directions

Subramony, Mahesh; Pugh, S. Douglas - In: Journal of management : JOM 41 (2015) 1, pp. 349-373

Persistent link: https://www.econbiz.de/10010475393

Gender roles and family decision making: a study of Indian automobile purchases

Srivastava, R.K.; Anderson, Beverlee B. - In: International Journal of Services, Economics and Management 2 (2010) 2, pp. 109-120

Marketers have traditionally used gender to segment markets. Due to socially prescribed gender roles some products are thought more suitable to target women, while others more suitable to males. For example, automobiles have been traditionally targeted towards males, assuming that it would be...

Persistent link: https://www.econbiz.de/10008755676

Financial crisis, IMF and bank efficiency: empirical evidence from the ASEAN-4 countries

Sufian, Fadzlan - In: International Journal of Services, Economics and Management 2 (2010) 2, pp. 148-179

A variety of methodologies have been employed to examine the impact of the 1997 Asian financial crisis on the crisis-affected countries economies. However, the impact of crisis on the efficiency of the financial industry has yet to be studied. By employing the Data Envelopment Analysis (DEA)...

Persistent link: https://www.econbiz.de/10008755679

An analysis on the behavioural traits of salaried class investors in Tamil Nadu

Kasilingam, R.; Jayabal, G. - In: International Journal of Services, Economics and Management 2 (2010) 2, pp. 180-196

Investors exhibit different types of behavioural traits when they are involved in the investment activities like information search, evaluating investment avenues and reviewing the investment made. These behavioural traits might vary from individual to individual. To identify these behavioural...

Persistent link: https://www.econbiz.de/10008755680

Shopping orientation and behavioural patterns of Indian consumers: study of a Tier II city

Ghosh, Piyali; Tripathi, Vibhuti; Saini, Smit; Agrawal, … - In: International Journal of Services, Economics and Management 2 (2010) 2, pp. 121-136

Retail industry in India is acknowledged as a sunshine sector, and is driven by factors like strong income growth, changing lifestyles and favourable demographic patterns. Having cemented its presence in metros and Tier I cities, retailers are allured by opportunities in Tier II and III cities...

Persistent link: https://www.econbiz.de/10008755683

Identifying the factor structure of customer satisfaction by modified importance-performance analysis

Lin, Chi-Fan - In: International Journal of Services, Economics and Management 2 (2010) 2, pp. 197-210

typology has on the management of customer satisfaction within service industries. …

Persistent link: https://www.econbiz.de/10008755692

The Management of Organisations as a Target for Productivity Gains in Australia: Intellectual Assets

Boedker, Christina; Meagher, Kieron; Vidgen, Richard; … - Research School of Economics, College of Business and … - 2014

bottlenecks, technology adoption, competition and labour market flexibility. Although a potential area for gains, management is … concrete case for improvement. In this paper we describe our approach to measuring management as a productivity driver in … service firms, developed as part of a study commissioned by the Australian Commonwealth Government. Management, as measured by …

Persistent link: https://www.econbiz.de/10011079154

Corporate Responsibility : Social Action, Institutions and Governance

Manos, Ronny (ed.); Derori, Yiśraʾel (ed.) - 2016

Drori 6. Top management team pay dispersion and corporate social action: Empirical evidence from USA banks; Won-Yong Oh … experiences of various industrial sectors to reveal the importance of a range of issues such as top management pay dispersion and …

Persistent link: https://www.econbiz.de/10014018800

Green recovery : get lean, get smart, and emerge from the downturn on top

Winston, Andrew S. - 2009

Persistent link: https://www.econbiz.de/10004944607

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