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Die Bedeutung von Dienstleistu...
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service quality
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
7,069
Kundenzufriedenheit
6,803
Relationship marketing
5,539
Beziehungsmarketing
5,484
Consumer behaviour
5,336
Konsumentenverhalten
5,207
Customer service
3,451
Kundenservice
3,058
Qualitätsmanagement
2,625
Quality management
2,573
Wirtschaftsprüfung
2,483
Financial audit
2,477
Services marketing
2,137
Krankenhaus
1,847
Hospital
1,834
Deutschland
1,825
Kundenbindung
1,814
Theorie
1,787
Theory
1,755
Germany
1,747
Dienstleistungsmarketing
1,705
USA
1,686
United States
1,637
Health care
1,586
Gesundheitsversorgung
1,553
Dienstleistungssektor
1,281
Gesundheitswesen
1,272
Service industry
1,256
Product quality
1,254
Health care system
1,252
Produktqualität
1,242
Customer retention
1,060
Beschwerdemanagement
922
Complaint management
919
Electronic Commerce
906
Dienstleistung
893
Hotel industry
882
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Online availability
All
Undetermined
512
Free
332
Type of publication
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Article
1,090
Book / Working Paper
98
Other
1
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Article in journal
825
Aufsatz in Zeitschrift
825
Article
56
Working Paper
19
Graue Literatur
10
Non-commercial literature
10
Arbeitspapier
9
Conference paper
9
Konferenzbeitrag
9
Aufsatz im Buch
5
Book section
5
research-article
5
Conference Paper
4
Thesis
3
Congress Report
2
review-article
2
Case Study
1
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1
Sammelwerk
1
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English
937
Undetermined
243
Spanish
3
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2
French
1
Polish
1
Romanian
1
Vietnamese
1
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Author
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Parahoo, Sanjai K.
6
Adil, Mohd
5
Bünnings, Christian
5
Park, Sang-June
5
Prybutok, Victor R.
5
Schmitz, Hendrik
5
Tauchmann, Harald
5
Yi, Youjae
5
Ziebarth, Nicolas R.
5
Al-Hawary, Sulieman Ibraheem Shelash
4
Calabrese, Armando
4
Devesh, Sonal
4
Dwivedi, Yogesh Kumar
4
Francis, Sebastian K.
4
Jhamb, Deepika
4
Leunisse, Patrick
4
Prevo, Olaf
4
Prybutok, Victor
4
Roest, Henk
4
Yoshida, Masayuki
4
AlNajem, Mohamad N.
3
Arif, Imtiaz
3
Aslam, Wajeeha
3
Baglioni, Laura
3
Dabestani, Reza
3
Demir, Ahmet
3
Fongsuwan, Wanno
3
Kamakoty, Juhi
3
Kostopoulos, Giannis
3
Lee, Yeong-Ran
3
Lin, Shu-Ping
3
Marković, Suzana
3
Mittal, Amit
3
Nadiri, Halil
3
Najib, Mukhamad
3
Nuscheler, Robert
3
Ponnaiyan, Subramaniam
3
Prybutok, Gayle
3
Rodríguez-Díaz, Manuel
3
Roeder, Kerstin
3
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International Monetary Fund (IMF)
26
International Monetary Fund
24
Economics Research, World Bank Group
5
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
HAL
4
Institut für Volkswirtschaftlehre, Universität Rostock
2
International Institute of Social and Economic Sciences
2
University of Rijeka, Faculty of Tourism and Hospitality Management
2
University of Western Sydney
2
Banco de España
1
CESifo
1
Center for Operations Research and Econometrics (CORE), École des Sciences Économiques de Louvain
1
College of Business
1
Departemen Manajemen dan Bisnis, Fakultas Ekonomi
1
Department of Economics and Related Studies, University of York
1
Dipartimento di Economia, Università degli Studi di Roma 3
1
EconWPA
1
Economics Department, Queen's University
1
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
1
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
1
Facoltà di Economia, Università degli Studi di Urbino
1
Hanken Svenska Handelshögskolan
1
Harvard Business School, Harvard University
1
IESE Business School, Universidad de Navarra
1
Institute for the Study of Labor (IZA)
1
International Employment Relations Association. Teaching, Learning and Research Symposium 4th 22-25 Nov. 2004 Ballarat, Vic.
1
International Telecommunications Society (ITS)
1
School of Construction, Property and Planning
1
School of Management
1
Tinbergen Institute
1
Tinbergen Instituut
1
ToKnowPress
1
Wirtschafts- und Sozialwissenschaftliche Fakultät, Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Økonomisk institutt, Universitetet i Oslo
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
International journal of services and operations management
34
International journal of productivity and quality management : IJPQM
33
Total quality management & business excellence
33
Cogent business & management
24
IMF Staff Country Reports
24
Cogent Business & Management
23
International journal of services and operations management : IJSOM
21
Services marketing quarterly
21
Journal of hospitality marketing & management
20
Quality management journal : QMJ
18
The service industries journal
17
International journal of services, economics and management
15
International journal of business information systems : IJBIS
14
International Journal of Financial Services Management
13
International Journal of Services, Economics and Management
13
International journal of business excellence : IJBEX
11
Journal of travel and tourism marketing
11
International journal of business and globalisation : IJBG
9
International journal of business excellence
9
Journal for global business advancement : JGBA
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Management Science
8
Nepalese journal of economics : a publication of Uniglobe College
8
Nepalese journal of finance : a publication of Uniglobe College
8
Global business review
7
Health marketing quarterly
7
International journal of services technology and management
7
International journal of shipping and transport logistics : IJSTL
7
World Review of Entrepreneurship, Management and Sustainable Development
7
International Journal of Business Performance Management
6
International journal of electronic customer relationship management : IJECRM
6
International journal of financial services management : IJFSM
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Administrative Sciences
5
Administrative Sciences : open access journal
5
Cuadernos de Gestión
5
International Journal of Sports Marketing and Sponsorship
5
Journal of business economics and management
5
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Source
All
ECONIS (ZBW)
842
RePEc
250
EconStor
71
BASE
18
Other ZBW resources
8
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1
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
Saved in:
2
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
3
Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers
Nazeri, Ali
;
Ebrahimi, Mohsen
;
Soofifard, Rahman
- In:
International journal of services and operations …
35
(
2020
)
3
,
pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
Saved in:
4
Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking
Bendriouch, Fatima Zahra
;
Dassouli, Sara
;
Satt, Harit
; …
- In:
International journal of logistics economics and …
10
(
2023
)
3
,
pp. 209-236
Persistent link: https://www.econbiz.de/10015067029
Saved in:
5
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
6
Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei
- In:
Journal of management research
9
(
2017
)
4
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
Saved in:
7
An empirical investigation of the impact of commitment and trust on internal marketing
Ng, Eric
;
Fang, Wei-Ta
;
Lien, Ching-Yu
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 35-53
Persistent link: https://www.econbiz.de/10011633596
Saved in:
8
Assessing the effects of service variability on consumer confidence and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
9
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
10
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
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