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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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From mandatory to voluntary : consumer cooperation and citizenship behaviour
Tsai, Ching-Yi Daphne
;
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 521-543
Persistent link: https://www.econbiz.de/10011760453
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Leisure-service quality and hedonic experiences : singing at a karaoke house as a form of theatre
Wu, Shih-Hao
;
Huang, Chi-Tsun
;
Chen, Yi-Fong
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 298-311
Persistent link: https://www.econbiz.de/10011300201
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