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10,600
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90
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84
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74
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67
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57
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56
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55
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51
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49
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49
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48
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46
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44
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43
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38
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37
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37
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37
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36
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36
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1
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1
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1
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1
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1
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1
World Economics Research Programme
1
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Journal of business research : JBR
754
Applied economics
631
The economic journal : the journal of the Royal Economic Society
531
Journal of retailing and consumer services
525
The service industries journal
522
International journal of hospitality management
499
Research policy : policy, management and economic studies of science, technology and innovation
347
Regional studies
343
Fiscal studies : the journal of the Institute for Fiscal Studies
329
Technological forecasting & social change : an international journal
320
The journal of services marketing
284
Tourism management : research, policies, practice
282
Quarterly bulletin / Bank of England
280
The economic history review : a journal of economic and social history
279
National Institute economic review
277
Oxford bulletin of economics and statistics
275
Oxford review of economic policy
264
Scottish journal of political economy : the journal of the Scottish Economic Society
264
Industrial marketing management : the international journal for industrial and high-tech firms
254
Oxford economic papers
251
International journal of contemporary hospitality management
248
Journal of business ethics : JOBE
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
220
Economica
218
Cogent business & management
216
Journal of travel and tourism marketing
211
Industrial relations journal
203
Economics letters
202
Applied financial economics
200
The international journal of human resource management
199
Business history
195
Applied economics letters
194
Journal of hospitality marketing & management
190
International journal of production economics
186
International journal of production research
185
European journal of marketing : EJM
170
International journal of consumer studies
159
Cambridge journal of economics
157
Journal of banking & finance
154
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ECONIS (ZBW)
59,576
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1
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
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