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Effects of trustworthiness and trust on loyalty intentions : validating a parsimonious model in banking

Shainesh, G. - In: The international journal of bank marketing : IJBM 30 (2012) 4, pp. 267-279

Persistent link: https://www.econbiz.de/10009581861

Does intention translate into action? Investigating the impact of loyalty intention on future usage

Chatterjee, Swagato; Shainesh, G.; Sravanan, C.N. Sai - In: Journal of Indian Business Research 10 (2018) 2, pp. 151-169

Purpose: The purpose of the study is to develop a structural and a predictive model of the future purchase behavior of the consumers from value, quality and satisfaction and also finding the role of consumer loyalty in the above-mentioned model. Design/methodology/approach: Based on survey and...

Persistent link: https://www.econbiz.de/10012075410

An approach to prioritize customer-based, cost-effective service enhancements

Srinivasan, V.; Shainesh, G.; Sharma, Anand K. - In: The service industries journal 35 (2015) 13/14, pp. 747-762

Persistent link: https://www.econbiz.de/10011439912

Navigating from programme loyalty to company loyalty

Gupta, Seema; Gupta, Tanvi; Shainesh, G. - In: IIMB management review 30 (2018) 3, pp. 196-206

Persistent link: https://www.econbiz.de/10012028971

Bridging the service divide through digitally enabled service innovations : evidence from Indian healthcare service providers

Srivastava, Shirish C.; Shainesh, G. - In: Management information systems : mis quarterly 39 (2015) 1, pp. 245-267

Persistent link: https://www.econbiz.de/10010505854

Snubbing the old to embrace the new: the impact of cross-buying on the usage of existing services

Krishnamurthy, Anup; Shainesh, G. - In: The journal of services marketing 31 (2017) 6, pp. 662-675

Persistent link: https://www.econbiz.de/10011801652

Emergence of online shopping in India : shopping orientation segments

Gehrt, Kenneth C.; Rajan, Mahesh Natarajan; Shainesh, G.; … - In: International journal of retail & distribution management 40 (2012) 10, pp. 742-758

Persistent link: https://www.econbiz.de/10009663525

Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange

Schumann, Jan Hendrik; Wangenheim, Florian von; … - In: Journal of international marketing 18 (2010) 3, pp. 62-80

Persistent link: https://www.econbiz.de/10008657427

Effects of trustworthiness and trust on loyalty intentions: Validating a parsimonious model in banking

Shainesh, G. - In: The international journal of bank marketing : IJBM 30 (2012) 4, pp. 267-280

Persistent link: https://www.econbiz.de/10009978987

Emergence of online shopping in India: shopping orientation segments

Gehrt, Kenneth C.; Rajan, Mahesh N.; Shainesh, G.; … - In: International journal of retail & distribution management 40 (2012) 10, pp. 742-759

Persistent link: https://www.econbiz.de/10010013699