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Kundenzufriedenheit : Beschwer...
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Beziehungsmarketing
18,344
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Consumer behaviour
7,516
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Kundenzufriedenheit
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1,670
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1,670
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1,657
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1,264
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Bruhn, Manfred
69
Homburg, Christian
61
Kumar, V.
57
Han, Heesup
53
Mattila, Anna S.
50
Hollebeek, Linda D.
44
Verhoef, Peter C.
39
Gil Saura, Irene
38
Herrmann, Andreas
38
Svensson, Göran
36
Huber, Frank
34
Palmatier, Robert W.
33
Smith, Alan D.
32
Prentice, Catherine
31
Stauss, Bernd
30
Walsh, Gianfranco
29
Grewal, Dhruv
28
Krafft, Manfred
28
Loureiro, Sandra Maria Correia
28
Thaichon, Park
28
Evanschitzky, Heiner
27
Quach, Sara
26
Edvardsson, Bo
25
Georgi, Dominik
25
Hyun, Sunghyup Sean
25
Töpfer, Armin
25
Agnihotri, Raj
24
Hippner, Hajo
24
Karjaluoto, Heikki
24
Klaus, Philipp
24
Stock-Homburg, Ruth
24
Wilde, Klaus D.
24
Bang, Nguyen
23
McColl-Kennedy, Janet R.
23
Ruyter, Ko de
23
Vrontis, Demetris
23
Eggert, Andreas
22
Hadwich, Karsten
22
Matzler, Kurt
22
Rather, Raouf Ahmad
22
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Institut für Marketing <Berlin>
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1
Technische Universität <München> / Lehrstuhl für Dienstleistungs- und Technologiemarketing
1
Universität <Köln> / Lehrstuhl für Wirtschaftsinformatik insbesondere Informationsmanagement
1
Universität <Stuttgart> / Lehrstuhl für Allgemeine Betriebswirtschaftslehre und Organisation
1
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Journal of business research : JBR
679
Journal of retailing and consumer services
598
Industrial marketing management : the international journal for industrial and high-tech firms
409
International journal of hospitality management
310
The journal of services marketing
249
The service industries journal
197
The journal of business & industrial marketing
187
Journal of the Academy of Marketing Science
175
Journal of strategic marketing
168
International journal of electronic customer relationship management : IJECRM
140
Journal of service research : JSR
136
Journal of hospitality marketing & management
133
International journal of contemporary hospitality management
129
Journal of marketing
129
Journal of travel and tourism marketing
121
Journal of service management
115
Asia Pacific journal of marketing and logistics
112
The journal of product & brand management
112
Journal of retailing
110
Tourism management : research, policies, practice
110
Psychology & marketing
107
European journal of marketing : EJM
106
The journal of brand management : an international journal
105
Cogent business & management
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
99
Services marketing quarterly
96
Service business
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
The international journal of bank marketing : IJBM
84
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
79
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
76
The international review of retail, distribution and consumer research
74
Business horizons
71
Journal of financial services marketing : JFSM
70
European journal of operational research : EJOR
69
International journal of retail & distribution management
69
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
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ECONIS (ZBW)
19,063
USB Cologne (business full texts)
18
OLC EcoSci
3
EconStor
1
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1
Die Erschließung von Kundenpotenzialen durch cross-selling : konzeptionelle Grundlagen und empirische Ergebnisse
Homburg, Christian
;
Schäfer, Heiko
- In:
Marketing : ZFP ; journal of research and management
24
(
2002
)
1
,
pp. 7-26
Persistent link: https://www.econbiz.de/10001655219
Saved in:
2
Strategisches Beschwerdemanagement
Stauss, Bernd
- In:
Customer Relationship Management : neue …
,
(pp. 155-170)
.
2008
Persistent link: https://www.econbiz.de/10003644194
Saved in:
3
Stand des Beschwerdemanagements in der Schweizer Unternehmenspraxis : Ergebnisse einer empirischen Untersuchung
Lenz, Roman
;
Stadelmann, Martin
- In:
Customer Relationship Management : neue …
,
(pp. 381-397)
.
2008
Persistent link: https://www.econbiz.de/10003644554
Saved in:
4
Effektivität und Effizienz der Gestaltung des Beschwerdemanagements : eine empirische Analyse
Fürst, Andreas
- In:
Marketing : ZFP ; journal of research and management
30
(
2008
)
1
,
pp. 29-45
Persistent link: https://www.econbiz.de/10003644629
Saved in:
5
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
6
Customer complaining : the role of tie strenght and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
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7
Beschwerdemanagement als Schlüssel zur Kundenzufriedenheit
Günter, Bernd
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 335-356)
.
2008
Persistent link: https://www.econbiz.de/10003744943
Saved in:
8
Exploring Chinese consumer repurchasing intention for services : an empirical investigation
Li, Dongjin
;
An, Shenghui
;
Yang, Kai
- In:
Journal of consumer behaviour : an international …
7
(
2008
)
6
,
pp. 448-460
Persistent link: https://www.econbiz.de/10003789912
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9
Beschwerdemanagement als Instrument der Kundenbindung
Stauss, Bernd
- In:
Kundenorientierte Unternehmensführung : …
,
(pp. 345-365)
.
2009
Persistent link: https://www.econbiz.de/10003790115
Saved in:
10
Reklamationsbearbeitung im Zielgebiet
Scharf, Rüdiger Eberhard
- In:
Kundenorientierung im Touristikmanagement
,
(pp. 263-277)
.
2000
Persistent link: https://www.econbiz.de/10003778436
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