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The influences of internal marketing on service excellence of hotel businesses in Thailand
Saknarong, Atchareeya; Ooncharoen, Nantana; … - In: Journal of international business and economics : JIBE 13 (2013) 4, pp. 67-94
Persistent link: https://www.econbiz.de/10010241894
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How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan; Amin, Muslim; Herjanto, Halimin - In: Journal of hospitality and tourism insights 5 (2022) 2, pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
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You deserve the bad (or good) service : the role of moral deservingness in observers' reactions to service failure (or excellence)
Palmeira, Mauricio; Koo, Minjung; Sung, Hyun-Ah - In: European journal of marketing 56 (2022) 3, pp. 653-676
Persistent link: https://www.econbiz.de/10013173443
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The effect of dynamic integrated resort experience on Croatian customer behavior
Ahn, Jiseon; Back, Ki-Joon; Barišić, Petra - In: Journal of travel and tourism marketing 36 (2019) 3, pp. 358-370
Persistent link: https://www.econbiz.de/10012179409
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Enablers of contact centre service excellence : a practioner's perspective
Surya Dharamdass; Fernando, Yudi - In: International journal of business excellence 11 (2017) 3, pp. 381-396
Persistent link: https://www.econbiz.de/10011734410
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The Excellence Grid : a tool to identify attributes that drive service excellence
Roy, Sheila; Mukherjee, Indrajit - In: International journal of quality & reliability management 34 (2017) 8, pp. 1209-1228
Persistent link: https://www.econbiz.de/10011754337
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The influence of branding and communication on the perception of value : a study from the perspective of medical tourism services
Sousa, Bruno; Alves, Gisela Maria - In: International journal of services and operations … 44 (2023) 3, pp. 355-367
Persistent link: https://www.econbiz.de/10014311713
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Building internal competencies capabilities and capacity to deliver great customer experiences
De Villiers, Rouxelle; Coleman, Linda - In: International journal of business and economics 16 (2017) 2, pp. 167-169
Persistent link: https://www.econbiz.de/10011971481
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Building internal competencies, capabilities, and capacity to deliver great customer experiences
De Villiers, Rouxelle; Coleman, Linda - In: International journal of business and economics 16 (2017) 3, pp. 319-321
Persistent link: https://www.econbiz.de/10011974037
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Longitudinal measurement in organisational transformation: a case of a Dutch Flex Company
Wiele, Ton - In: Service Business 1 (2007) 1, pp. 25-40
Persistent link: https://www.econbiz.de/10008515364