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IT service climate : an essent...
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Service quality
14,969
Dienstleistungsqualität
14,838
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13,944
Leadership style
13,934
Customer satisfaction
11,415
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6,006
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3,628
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3,237
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2,431
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2,193
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1,951
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1,916
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1,849
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Han, Heesup
83
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62
Karatepe, Osman M.
62
Mattila, Anna S.
55
Knippenberg, Daan van
52
Luu Trong Tuan
45
Svensson, Göran
45
Prybutok, Victor R.
43
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41
De Clercq, Dirk
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37
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Cunha, Miguel Pina e
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McColl-Kennedy, Janet R.
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Vandenberghe, Christian
32
Ferris, Gerald R.
31
Hannah, Sean T.
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Hyun, Sunghyup Sean
31
Johnson, Russell E.
31
Jang, Soocheong
30
Walsh, Gianfranco
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Walumbwa, Fred O.
30
Liden, Robert C.
29
Sharma, Piyush
29
Sparks, Beverley
29
Caldwell, Cam
28
Dick, Rolf van
28
Guchait, Priyanko
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Kim, Woo Gon
28
Rego, Arménio
28
Schaufeli, Wilmar B.
28
Waldman, David A.
28
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International Employment Relations Association. Teaching, Learning and Research Symposium 4th 22-25 Nov. 2004 Ballarat, Vic.
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1
Vend Consulting GmbH
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International journal of hospitality management
789
Journal of business research : JBR
730
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
711
Journal of business ethics : JOBE
656
Journal of retailing and consumer services
598
The service industries journal
421
Leadership & organization development journal
408
Leadership
355
International journal of contemporary hospitality management
334
Cogent business & management
307
The international journal of human resource management
305
The journal of services marketing
299
Tourism management : research, policies, practice
292
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
287
Journal of managerial psychology
262
Journal of business and psychology
256
Journal of vocational behavior
247
Journal of hospitality marketing & management
234
Journal of travel and tourism marketing
215
Academy of Management journal : AMJ
207
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
203
International journal of human resource management
192
The journal of management development
190
Services marketing quarterly
180
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
179
Auditing : a journal of practice & theory
178
Journal of air transport management
174
Harvard-Business-Manager : das Wissen der Besten
168
The TQM journal : the international review of organizational improvement
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Journal of management & organization : JMO
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Administrative Sciences : open access journal
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Journal of service research : JSR
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Journal of management : JOM
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Industrial marketing management : the international journal for industrial and high-tech firms
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Group & organization management : an international journal
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Health care management review : HCM review
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Public management review
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International journal of productivity and quality management : IJPQM
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ECONIS (ZBW)
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RePEc
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EconStor
199
BASE
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Other ZBW resources
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1
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
2
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
3
Kulturbedingte Serviceorientierung : Erkenntnisse der aktuellen Unternehmenskulturforschung mit Implikationen für die Praxis
Sackmann, Sonja A.
;
Friesl, Martin
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 419-439)
.
2010
Persistent link: https://www.econbiz.de/10003943290
Saved in:
4
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
5
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
6
An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly
;
Slevitch, Lisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
Saved in:
7
Personale und organisationale Prädiktoren von Kundenorientierung und
Kundenzufriedenheit
: eine Untersuchung im therapeutischen Dienstleistungsbereich
Egold, Nikolai Wassil
;
Dick, Rolf van
;
Zapf, Dieter
- In:
Zeitschrift für Personalpsychologie
8
(
2009
)
4
,
pp. 180-190
Persistent link: https://www.econbiz.de/10003889509
Saved in:
8
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
9
Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
Saved in:
10
Impact of service climate dimensions on customer service quality : test of a multilevel model
Gupta, Amit
- In:
South Asian journal of management : SAJM
29
(
2022
)
1
,
pp. 7-29
Persistent link: https://www.econbiz.de/10013326791
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