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35
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Gravelle, Hugh
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Homburg, Christian
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Hyun, Sunghyup Sean
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Brodszky, Valentin
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Péntek, Márta
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Edvardsson, Bo
29
Garza-Reyes, Jose Arturo
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28
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National Coalition on Health Care
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International journal of hospitality management
689
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
685
Journal of retailing and consumer services
550
Journal of health economics
540
International journal of productivity and quality management : IJPQM
521
Journal of business research : JBR
511
The TQM journal : the international review of organizational improvement
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International journal of quality & reliability management
475
International journal of production research
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Journal of health organization and management
392
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385
The European journal of health economics : HEPAC ; health economics in prevention and care
352
European journal of operational research : EJOR
334
Total quality management & business excellence
323
International Journal of Quality & Reliability Management
313
International journal of production economics
297
Journal of Services Marketing
295
Health care management science
287
The journal of services marketing
285
Tourism management : research, policies, practice
276
International journal of contemporary hospitality management
273
Quality management journal : QMJ
226
Health economics review
224
Journal of hospitality marketing & management
216
Journal of travel and tourism marketing
211
Health affairs : at the intersection of health, health care, and policy
208
Management science : journal of the Institute for Operations Research and the Management Sciences
202
Cogent business & management
199
International journal of services and operations management
190
International journal of six sigma and competitive advantage : IJSSCA
185
Applied economics
183
Auditing : a journal of practice & theory
181
International journal of quality and service sciences
180
The TQM Magazine
172
Services marketing quarterly
170
Technological forecasting & social change : an international journal
170
Health marketing quarterly
166
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ECONIS (ZBW)
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BASE
422
EconStor
386
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42
OLC EcoSci
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1
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
2
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
3
The effect of creating new secondary health services on
patients
' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
4
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
5
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
6
Alternative information processing mechanisms in
hospital
supply chains : impact on cost, quality, and patient satisfaction
Peng, Xiaosong
;
Flynn, Barbara Bechler
;
Narayanan, …
- In:
Decision sciences
54
(
2023
)
5
,
pp. 494-513
Persistent link: https://www.econbiz.de/10014432005
Saved in:
7
Do satisfied employees lead to satisfied
patients
? : an empirical study in an Italian
hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
8
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
9
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
10
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
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