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The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
In today's competitive environment, every bank attempts to build long-term relationships with its clients in order to …
Persistent link: https://www.econbiz.de/10014241755
phones provide a platform for the bank to perform banking transactions in the form of Mobile Banking. The high penetration of … mobile phones in India is the biggest driver for mobile banking in India. Most of leading banks such as ICICI, HDFC, SBI, etc …., have successfully launched their mobile banking operations in India.This study has developed a scale to facilitate an …
Persistent link: https://www.econbiz.de/10013026881
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bank offered them all financial inclusion schemes and employees motivate them to use the banking services …
Persistent link: https://www.econbiz.de/10012828271
The aim of this study is to examine the relationship between e-banking service qualities on customer satisfaction in the commercial banking industry in Jordan. Partial least squares structural equation modelling (PLS-SEM), adopted to analyse the casual relationships between exogenous variables...
Persistent link: https://www.econbiz.de/10012966039
The main objective of this study are to analyze the demographic nature of the respondents in the study area and to study the Service Quality Dimensions and service Gap in information technology with respect to customer loyalty in banking and to identify the opinion towards the service quality of...
Persistent link: https://www.econbiz.de/10014360350
This Research project sets out to examine the impact of financial technology services on bank’s customer satisfaction … in Nigeria. The objective of this study is specifically to examine whether financial technology has improved bank … services, transaction cost, availability of technology service, operations of technology services and business effect bank …
Persistent link: https://www.econbiz.de/10014120795
.Methodology/Technique – An online survey was used in the present research to explore factors that can influence commercial bank users' intention … to use FinTech services in Malaysia. The data for the current study was gathered from bank users who aged at least 18 … the most influential determinants that affect bank customers' behavioural intention to use FinTech services in Malaysia …
Persistent link: https://www.econbiz.de/10013223164